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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly room, missing some drawer pulls, noisy fridge, tub needs calking, dents in door. I requested on reservation and check in to have a late check out as I worked over night. Sure enough, cleaning staff work me at 10am because I wasn’t gone. I will not be back.
Business response:
Rebecca, thank you for sharing your experience at our hotel. We apologize for the concerns you had with the room. We will share your comments with our maintenance team and make sure the problems are resolved immediately. We also apologize for the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The staff was not helpful. I was given a non-working key, I was directed to the wrong building, and I was very unimpressed with the facilities.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
Pay no stay I didnt stay at the hotel. The reservation didnt go through so i booked through another site but i was still charged
Business response:
Justin, thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Wow.. I expected so much better There were no dishes in a room with a kitchen, no coffee maker, no nothing in the kitchen. No ice bucket or ice machine. There was no program book or tv channel page. There was no conditioner or body wash, just shampoo. There was a lot of dust everywhere. And they charged me when I had already paid online so now I have to figure out how to get rental beer refunded. !
Business response:
Krystal, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will... read more
Business response:
Thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will allow us another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Our stay was terrible. Room was filthy, in fact the lead maid was at the room doing a QC check and found the sheet where reused.....enough said. That besides how grossly unkept it was. I put in my notes at the time of reservation that I am a patient at OHSU and needed a bottom floor. Not only where my 72 yr old mother and I given the top floor (no elevator) there was no close parking!! Just pissed I was disregarded at the time of check in then the filth. We checked out a day early, rightfully so
Business response:
Please accept our sincerest apologies for the issues you had in your suite. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We are also sorry as we could not provide you with the room of your choice and regret the discomfort you had as our elevator was out of order. Please know, our engineering team has bee... read more
DO NOT BOOK THIS HOTEL! Got to the hotel around 9:30pm. They double booked our reservation and claimed they did not have a cleaning crew so they turned us away and at that point we did not have another option to stay anywhere.
Business response:
It was indeed disappointing to read your review. Please accept our apologies as we were not able to accommodate you this time, and we sincerely regret the inconvenience this caused to you. Your comments are noted, and we assure you this matter will be discussed with the appropriate to improve our procedures. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.