This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The system was down and we weren’t able to check into our room. We came back a few hours later and there was no staff available to check us in.
Business response:
Dear Aixa, first and foremost, we apologize for the inconvenience you experienced upon arrival. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home-away-from-home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management
I got the feeling this facility was barely surviving. I have stayed a other Extended Stay facilities and this facility was nothing like those facilities. Lots of rebuilding of rooms around my room and above me. Trash outside my room under stairs. Room doors open all along my side of building. Batteries showing under my door handle, i.e., no cover. No pots, pans, dishes, silverware etc. when I checked into the room. No coffee pot in room. Advertised free WiFi but my iPad and Laptop didn't work. Kept saying error WiFi not secu... read more
Business response:
Dear Carl, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. With that being said, it is also very nice to know about our approachable, friendly staff. We do hope to have the opportunity to regain your trust and ... read more
Had to change rooms three times before we got one that didn’t stink like cigarette smoke. If they hadn’t had extra rooms we probably would have just taken the loss and gone somewhere else it was so bad.
Business response:
Dear Chad, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
First thing they give us a wrong direction of the room (was in other directions), when we arrive to the correct room the door stayed opens. The small was terrible, old smoke odors
Business response:
Dear Ruth, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
This place is dirty and trash everywhere. Never going back. Staff is very poorly trained
Business response:
Dear Danny, please accept our apologies for the experience you shared in your feedback. We were disappointed to see that you felt your accommodations were not clean. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. Please also accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We hope you w... read more
I booked a two night stay through Hotels.com expecting a nice room after a long drive from Central California. When I arrived, the front desk staff informed we that the room that I was supposed to get is not available. In fact he has nothing for me because they probably sold the room twice. They did this on a pre-paid stay that Hotels.com said was a confirmed stay.
No room service. Stay was for 6 days
Business response:
Dear Tony, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we communicate our services and amenities during gu... read more
The lady at the front desk couldn’t be less helpful. Also they say they have breakfast and when I asked about it she flat out told me it’s a lie. No blankets in room for pull out bed.
Business response:
Dear Joy, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We are also sorry for your inconvenience with the issue mentioned above. We are taking appropriate steps to ensure future guests do not encounter the same issues. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincere... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.