This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we had was a non smoking room that had a stale smoke smell, the carpet was stained and had a wet spot near the bed, the fan in the bathroom was missing, and the garbage was full.
Business response:
Dear Heather, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope you will c... read more
We arrived to be told there were no rooms available even though it said 6 on Expedia. Only to be put into their only “ready” suite and walked in to no couch, no amenities, no shower curtain or towels. And worst of all NO BEDDING. We called down to front desk where the nice young person stated there was nothing they could do with no housekeeping on sight so he offered a refund for the entire stay which I’m still waiting to see.
Business response:
Michael, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’ll skip this hotel next time The front desk was amazing and super friendly. The room itself smelled like stale cigarettes and the hot water was slightly warm at best. The sheets were dirty and outside the room was filled w cigarette butts.
Business response:
Lindsie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Not a good experience It took around 20min before anyone at the front desk showed up. The room they gave me smelled awful, but I was too tired to go through the hassle of switching rooms.
Business response:
Philip, thank you for your candid review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Ma... read more
Smelly room, missing some drawer pulls, noisy fridge, tub needs calking, dents in door. I requested on reservation and check in to have a late check out as I worked over night. Sure enough, cleaning staff work me at 10am because I wasn’t gone. I will not be back.
Business response:
Rebecca, thank you for sharing your experience at our hotel. We apologize for the concerns you had with the room. We will share your comments with our maintenance team and make sure the problems are resolved immediately. We also apologize for the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The staff was not helpful. I was given a non-working key, I was directed to the wrong building, and I was very unimpressed with the facilities.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
Pay no stay I didnt stay at the hotel. The reservation didnt go through so i booked through another site but i was still charged
Business response:
Justin, thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.