This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My non-smoking room I had requested had strong chemical smell. I did not realize until I got in my Car the next morning and I smelled like smoke that it was a smoking room they had sprayed. The smoke will not come out of my shoes and soft sided suit case. I’ve taken clothes to cleaners, room 253 1-7-20. 100’s of $’s to replace shoes and suit case. I also had a rash on my right upper leg that my MD said it probably was from chemical sprayed on bed. How do you propose to compensate me???
Business response:
Tom, thank you for being our guest. We apologize for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping department to review and action. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Yikes! Receptionist was 'proper' but unfriendly. First room had a broken toilet - running and wouldn't flush. Housekeeping should have caught it. Second room (non-smoking) was next to smoking room - HVAC unit siphoned in smoke from outside. So much dust and allergens in the very uncomfortable and stained mattress and nasty pillows I coughed all night the first night - no cough during the day but it was back as soon as I got back in that bed night 2. 1/2 way through the night I gave up and opted for watching TV in the recline... read more
Business response:
Cindy, on behalf of our entire team, we apologize for the issues with the condition of your rooms. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities ensuring it is not repeated in the future. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Sincerely, Hot... read more
I was double charged for my room. They lied and said my payment to Expedia was just holding the toom and i was not allowed to stay unless paying again, and then a day later the Expedia charge went through
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Don't stay here. Awful. I thought saving a few bucks was ok, that i would be just fine here. The walkways were blocked with cleaning carts, trash bins and big piles of bath towels on the floor. The people I encountered walking to my room made me feel unsafe. The smell in my room was overpowering...smelled like a dog, mixed with sour milk, mixed with cigarette smoke. The later in the evening it got, the more powerful the smoke smell...so much so that it was like someone was smoking in my room. The walls were stained, surfaces... read more
Business response:
Melanie, thank you for being our guest. We apologize for the issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Meh,.... it’s a place to stay.... good luck finding your room on your own lol
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.