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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow.. I expected so much better There were no dishes in a room with a kitchen, no coffee maker, no nothing in the kitchen. No ice bucket or ice machine. There was no program book or tv channel page. There was no conditioner or body wash, just shampoo. There was a lot of dust everywhere. And they charged me when I had already paid online so now I have to figure out how to get rental beer refunded. !
Business response:
Krystal, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will... read more
Business response:
Thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will allow us another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Our stay was terrible. Room was filthy, in fact the lead maid was at the room doing a QC check and found the sheet where reused.....enough said. That besides how grossly unkept it was. I put in my notes at the time of reservation that I am a patient at OHSU and needed a bottom floor. Not only where my 72 yr old mother and I given the top floor (no elevator) there was no close parking!! Just pissed I was disregarded at the time of check in then the filth. We checked out a day early, rightfully so
Business response:
Please accept our sincerest apologies for the issues you had in your suite. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We are also sorry as we could not provide you with the room of your choice and regret the discomfort you had as our elevator was out of order. Please know, our engineering team has bee... read more
DO NOT BOOK THIS HOTEL! Got to the hotel around 9:30pm. They double booked our reservation and claimed they did not have a cleaning crew so they turned us away and at that point we did not have another option to stay anywhere.
Business response:
It was indeed disappointing to read your review. Please accept our apologies as we were not able to accommodate you this time, and we sincerely regret the inconvenience this caused to you. Your comments are noted, and we assure you this matter will be discussed with the appropriate to improve our procedures. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Ants in the room , lots of ants !!!!!!!!! After hour check in was not responded Even tough i did call ahead of time phone no response at time of arrival. I drove from California to tigard! So i had to sleep in the car for 3 hours until 7 am to wait for someone to check me in! Just sad
Business response:
Ayla, thank you for being our guest. Please accept our sincere apologies for the uncomfortable experience you had in your room. Kindly note, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We would also like to offer our apologies as our associates were not present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. Please consider giving us another opportunity to serve you in the fu... read more
In industrial park which at first looks ok. Appears to be hot spot for illegal activity with police each night. I would not recommend to anyone
Business response:
Bill, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Short on Staff, no one at front desk for check-in, waited 20 minutes. Covid 19 caused maids to leave. Very dirty
Business response:
Thank you for sharing your feedback with us. We are sorry for not meeting your expectations and the inconvenience you had at the time of check-in. Please be assured we have shared your concerns with the appropriate individuals to improve our service going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.