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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pet fur on the bed !! The hotel looks outdated and there was pet fur on the bed cover, room looks dirty
Business response:
Thank you for your review of your recent visit. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
I liked almost nothing about the hotel. The hotel doesn't have elevator and we were not informed about that when we made the reservation. The rooms were scattered all over the property and we had to park our car at three locations to unload and load our suitcases. One of the rooms smelled like someone had just made curry chicken and the stench lasted all night. I will never stay at that hotel again.
Business response:
Thank you for the feedback. We apologize for not meeting your expectations and regret the inconvenience it caused. We are also sorry for the odor you experienced in one of the rooms you booked. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and hope you will reconsider and give us the chance to redeem ourselves on a future visit. Sincerely, Hotel Management
The lights did not work and they did not come to help with the situation. It is a dark hotel area and very secluded. But I was more upset with how Hotels.com handled the situation.
Very outdated. Keycard only worked once had kept going back to front desk to have it reprogrammed.
Business response:
Bob, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
the room allocated was occupied by someone Hot water was not available; Room keys were not working I had to wait for half hour at 2:30 am to checkin and get into the room The 2nd day, I had to wait again to get the room key reactivated
Business response:
Thank you for the review of your stay. We are sorry for the issue you experienced with the key-card. We have shared your feedback with the appropriate individuals and taken appropriate action. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
This property was filthy and we almost didn’t stay. Due to our tight schedule, we decided to chance it and when we got to our room, and unpacked everything, we found out that the A/C didn’t work. We were all sweating because there is no elevator so we had to trek our suitcases and gear all around and up the stairs. We then called the front desk and asked for it to be fixed but the maintenance guy had already gone home. They did move us to another room- but we had to repack everything and trek the property with all our stuff ... read more
Business response:
Thank you for the review of your stay. We apologize for the service and maintenance issues you encountered and regret the inconvenience it caused. We have relayed your concerns to the appropriate teams, and we will be working diligently to identify and fix the problems. We are also sorry our breakfast offerings were not appealing to you and will share it with our Brand leaders when determining new choices for future implementations. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Not impressed and will not be back. Very poorly run. Rooms were not clean when we arrived. Best part of this hotel was getting a refund.
Business response:
Mark, please accept our sincere apologies for our hotel not living up to your expectations. We are sorry that your room was not ready upon arrival and regret the inconvenience it caused.We will address this matter with our housekeepingassociates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.