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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Raull, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Fleas Fleas jumped all over me.. i left at 7 pm and stayed elsewhere
Business response:
Thank you for providing your feedback. We are sorry for the insects you experienced in your suite and regret the inconvenience it caused. We have our pest control company scheduled to treat the room soon. We do hope you will reconsider giving us another chance in the future to make it up to you. Sincerely, Hotel Management
Tired looking property. Next to freeway. Can hear other people in room next door.
Business response:
Thank you for being our guest. We regret our property was not to your expectations and are sorry for the noise issues you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The place was a Sh** Hole. Stains and overall was dirty. Security lock was broken, and the place definitely felt like it needed it.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
My non-smoking room I had requested had strong chemical smell. I did not realize until I got in my Car the next morning and I smelled like smoke that it was a smoking room they had sprayed. The smoke will not come out of my shoes and soft sided suit case. I’ve taken clothes to cleaners, room 253 1-7-20. 100’s of $’s to replace shoes and suit case. I also had a rash on my right upper leg that my MD said it probably was from chemical sprayed on bed. How do you propose to compensate me???
Business response:
Tom, thank you for being our guest. We apologize for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping department to review and action. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Yikes! Receptionist was 'proper' but unfriendly. First room had a broken toilet - running and wouldn't flush. Housekeeping should have caught it. Second room (non-smoking) was next to smoking room - HVAC unit siphoned in smoke from outside. So much dust and allergens in the very uncomfortable and stained mattress and nasty pillows I coughed all night the first night - no cough during the day but it was back as soon as I got back in that bed night 2. 1/2 way through the night I gave up and opted for watching TV in the recline... read more
Business response:
Cindy, on behalf of our entire team, we apologize for the issues with the condition of your rooms. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities ensuring it is not repeated in the future. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another chance to provide you with a better future stay. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.