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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty The hotel room was just dirty. Hair on the floor in the bathroom. Crumbs or something in the bed
Business response:
Paul, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Eww to say the least. The room smelt so bad , the minute we walked in was dreadful. The smell of the room penetrated on our clothes and blankets. The bed was disgusting, there was hair all over the sheets, blankets and pillows. The bed cover was super stained, the bathroom was dirty. Definitely never staying there again.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
Nothing great to say. Lights didnt work. Kitchen in a room is a bad idea. Smelled like someone had a fish fry party before us.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Smelled of stale smoke. Personnel was not promptly available to help after late checkin. Property is dirty. Expensive for what it is. Felt unsafe.
Business response:
Thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with the front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your comments and hope you will consider giving us a second chance in the future. Sincerely, Hot... read more
We couldn’t even stay at this hotel it was so filthy. The bed wasn’t made. The stove burners were missing. No kitchen amenities that they advertised. It smelled like mold. We had to call you guys and have you put us in a different location.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dirty stay The room was not very clean. The water was shut off the morning of our departure. Just really dirty everywhere outside.
Business response:
Jason, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
Front desk staff was friendly and helpful. Rooms were filthy and outdated. One room had blood stains on the pillows and wasn’t cleaned well. Second room had water leaking all over the floor from the fridge, a broken prescription bottle behind the fridge, it was dirty and there were bugs on the sheets. Both rooms had at least one burned out light bulb.
Business response:
Thank you for reviewing your stay. Although you were pleased with the service provided by our front desk associates, we apologize for the cleanliness and maintenance issues you encountered in your rooms. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The office was clised when i arrived They put me in a smiking riom that was toxic. It could not have been cleaned. I woke up neseaus in the middle of the night. Cig burns every where. I wouldnt be surprised if meth was cooked in the room. Serious. That was not a flippant comment.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.