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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was disgusting. We canceled our second night because the first was so bad. The sheets were DIRTY, and there was some gross dried who-knows-what on the blanket. The floors were sticky. The second bed that was supposed to be a pullout pretty much had no mattress. All you could feel was springs when you laid on it. And their advertised "continental breakfast" was granola bars and plastic wrapped muffins. The worst place ever. The only saving grace was that the staff was friendly and responsive to canceling our second night, ... read more
Business response:
Thank you for sharing feedback. We are truly sorry you were unhappy with our grab-and-go breakfast offerings and regret the cleanliness issue compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will conside... read more
Discusting room stains on walls and sheets smell. Bad odor door looks like it was shot up
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I stayed for 3 day ,they never cleaned , and smell was really bad ,the a/c was berry noise!! I had to use same towels for 3 days !
Business response:
Thank you for staying at our hotel. We are sorry our housekeeping policy was not explained to you upon arrival and regret the disappointing stay you had here. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback will be shared with the appropriate team so that we can improve our service going ahead. We hope you will consider a future ... read more
Nothing like making a reservation for 2 beds in a distant place and arriving only to be told they gave away your reserved room. Here's a room with a bed and a couch, take it or take a refund and go find another place. Very disappointing. There should be an insurance provided to the consumer that protects against this where the hotel pays for another hotel to put you up in this type of instance.
Business response:
Andre, thank you for posting a review of our hotel. We apologize for the mix-up with your reservation and the poor service you received from our associates. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Expedia and the associted properties are fraud, stay away for your peace of mind
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disappointing Stay Jim at the front desk was nice, but hadn't been there long. Our room's air conditioning didn't work, so he gave us the only other room available that night. It's TV had a bad connection and only showed B&W (the repair staff wouldn't be back for two days, so no help with any of the problems). They allow dogs, and we were treated to barking and fighting throughout the night and early morning. The rooms were updated with laminate flooring and new paint, but they still really showed their age, and while the ro... read more
Business response:
Ruth, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very poor housekeeping! The carpet had not been vacuumed in weeks and had food stuck in it. The table/surfaces were disgusting. The closet curtain had stains in it. And to top it off, my wife also found mold under the air conditioner!
Business response:
Rie, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.