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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was double charged for my room. They lied and said my payment to Expedia was just holding the toom and i was not allowed to stay unless paying again, and then a day later the Expedia charge went through
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Don't stay here. Awful. I thought saving a few bucks was ok, that i would be just fine here. The walkways were blocked with cleaning carts, trash bins and big piles of bath towels on the floor. The people I encountered walking to my room made me feel unsafe. The smell in my room was overpowering...smelled like a dog, mixed with sour milk, mixed with cigarette smoke. The later in the evening it got, the more powerful the smoke smell...so much so that it was like someone was smoking in my room. The walls were stained, surfaces... read more
Business response:
Melanie, thank you for being our guest. We apologize for the issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Meh,.... it’s a place to stay.... good luck finding your room on your own lol
Pet fur on the bed !! The hotel looks outdated and there was pet fur on the bed cover, room looks dirty
Business response:
Thank you for your review of your recent visit. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
I liked almost nothing about the hotel. The hotel doesn't have elevator and we were not informed about that when we made the reservation. The rooms were scattered all over the property and we had to park our car at three locations to unload and load our suitcases. One of the rooms smelled like someone had just made curry chicken and the stench lasted all night. I will never stay at that hotel again.
Business response:
Thank you for the feedback. We apologize for not meeting your expectations and regret the inconvenience it caused. We are also sorry for the odor you experienced in one of the rooms you booked. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and hope you will reconsider and give us the chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.