This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a studio so the noise from the fridge at night was very disturbing. Breakfast included was just a small wrapped muffin and coffee. The room was somewhat warmer than most other hotels. I guess the air flow control system needs improvement.
Business response:
Will, thank you for reviewing your stay. We are sorry for the noisy refrigerator in your room and regret your stay was not as you expected. We have gotten with our maintenance team and we are working on the problem. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Overbooked I booked the room through hotels.com when I got there they had overbooked
Business response:
Gavin, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Unfortunately I didn’t even make it overnight Bed was impossibly uncomfortable. Nobody at the front desk at night. Left at 11:30pm because there was no way to get to sleep. Questionable clientele so I had to take a lap before heading to my room so I didn’t feel followed.
Business response:
Lee, thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable and regret the inconvenience you encountered. Your feedback will be shared with the front desk team to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
WORST experience ever, I had to call and get my room switched, carpets were dirty, the sink was dirty, the phone I used to call from the room didn’t even have numbers. I was speechless, this was supposedly to be a good trip to OR and this room situation killed it for my family and I. I had to go to Fred Meyer and buy towels and a sheet set- who does that??? I would really like my money back for this horrendous stay. I will NEVER stay here again or recommend any of my friends and family.
Business response:
Dali, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Man... read more
Unclean Nightmare! Was terrible and dirty. When checked in the room was a mess and unclean. Had to walk far away to get keys and was given wrong keys and had to wait at least 40 minutes to get keys etc. It was a long process with multiple things going wrong! Filthy stinky room. Maid puts the dirty towels on the ground by garbage cans...
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
Bed too hard I’m afraid I cannot recommend this hotel unless you like a rock-hard bed. I was so uncomfortable, I hardly slept. Miserable night. Everything else was fine. Great location.
Business response:
Brenda, thank you for sharing your experience about your stay. We are disappointed you were not happy with the pillows which impacted you getting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our leadership team. Also, we would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointing. The room has a big smell when I open the door. Two of the lamps do not have bulbs. Fridge is noisy, because its lower door cannot be closed completely, so I have to unplug it. Otherwise it is difficult to go to sleep. The room definitely needs maintenance.
Business response:
Terry, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.