This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lights did not work and they did not come to help with the situation. It is a dark hotel area and very secluded. But I was more upset with how Hotels.com handled the situation.
Very outdated. Keycard only worked once had kept going back to front desk to have it reprogrammed.
Business response:
Bob, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
the room allocated was occupied by someone Hot water was not available; Room keys were not working I had to wait for half hour at 2:30 am to checkin and get into the room The 2nd day, I had to wait again to get the room key reactivated
Business response:
Thank you for the review of your stay. We are sorry for the issue you experienced with the key-card. We have shared your feedback with the appropriate individuals and taken appropriate action. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
This property was filthy and we almost didn’t stay. Due to our tight schedule, we decided to chance it and when we got to our room, and unpacked everything, we found out that the A/C didn’t work. We were all sweating because there is no elevator so we had to trek our suitcases and gear all around and up the stairs. We then called the front desk and asked for it to be fixed but the maintenance guy had already gone home. They did move us to another room- but we had to repack everything and trek the property with all our stuff ... read more
Business response:
Thank you for the review of your stay. We apologize for the service and maintenance issues you encountered and regret the inconvenience it caused. We have relayed your concerns to the appropriate teams, and we will be working diligently to identify and fix the problems. We are also sorry our breakfast offerings were not appealing to you and will share it with our Brand leaders when determining new choices for future implementations. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
Not impressed and will not be back. Very poorly run. Rooms were not clean when we arrived. Best part of this hotel was getting a refund.
Business response:
Mark, please accept our sincere apologies for our hotel not living up to your expectations. We are sorry that your room was not ready upon arrival and regret the inconvenience it caused.We will address this matter with our housekeepingassociates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
Dirty The hotel room was just dirty. Hair on the floor in the bathroom. Crumbs or something in the bed
Business response:
Paul, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Eww to say the least. The room smelt so bad , the minute we walked in was dreadful. The smell of the room penetrated on our clothes and blankets. The bed was disgusting, there was hair all over the sheets, blankets and pillows. The bed cover was super stained, the bathroom was dirty. Definitely never staying there again.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
Nothing great to say. Lights didnt work. Kitchen in a room is a bad idea. Smelled like someone had a fish fry party before us.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.