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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled of stale smoke. Personnel was not promptly available to help after late checkin. Property is dirty. Expensive for what it is. Felt unsafe.
Business response:
Thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with the front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your comments and hope you will consider giving us a second chance in the future. Sincerely, Hot... read more
We couldn’t even stay at this hotel it was so filthy. The bed wasn’t made. The stove burners were missing. No kitchen amenities that they advertised. It smelled like mold. We had to call you guys and have you put us in a different location.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dirty stay The room was not very clean. The water was shut off the morning of our departure. Just really dirty everywhere outside.
Business response:
Jason, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
Front desk staff was friendly and helpful. Rooms were filthy and outdated. One room had blood stains on the pillows and wasn’t cleaned well. Second room had water leaking all over the floor from the fridge, a broken prescription bottle behind the fridge, it was dirty and there were bugs on the sheets. Both rooms had at least one burned out light bulb.
Business response:
Thank you for reviewing your stay. Although you were pleased with the service provided by our front desk associates, we apologize for the cleanliness and maintenance issues you encountered in your rooms. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The office was clised when i arrived They put me in a smiking riom that was toxic. It could not have been cleaned. I woke up neseaus in the middle of the night. Cig burns every where. I wouldnt be surprised if meth was cooked in the room. Serious. That was not a flippant comment.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
It was disgusting. We canceled our second night because the first was so bad. The sheets were DIRTY, and there was some gross dried who-knows-what on the blanket. The floors were sticky. The second bed that was supposed to be a pullout pretty much had no mattress. All you could feel was springs when you laid on it. And their advertised "continental breakfast" was granola bars and plastic wrapped muffins. The worst place ever. The only saving grace was that the staff was friendly and responsive to canceling our second night, ... read more
Business response:
Thank you for sharing feedback. We are truly sorry you were unhappy with our grab-and-go breakfast offerings and regret the cleanliness issue compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will conside... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.