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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Checking in and the room smelled like smoke. They told me I was booked into a smoking room (didn't even know you could have smoking rooms in OR these days). Gave me another room. Smelled like a converted smoking room. Too tired to move again. I noticed that many of the rooms near mine were all torn up. It didn't affect my room, but it did feel from and appearance standpoint like a construction zone. Later in the night the police arrived (wrong room). As they went around to the other side of the building, Two guys (one withou... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I came at 3:00 pm to check in. I waited ten minutes then called operator and she told me she would return 10 to 15 minutes she was not onsite. The lobby had trash on the floor, coffee stain by office door, long wait time, they didn't have the room ready that I booked, while going to the room all of the trash cans under the stairs were overflowing with trash and I saw raccoons in one of them. The room was neat but the bathroom towel rack was hanging off the wall on one side, and the paint under the towel rack was chipped in m... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
I've stayed here a couple of times and it was never terrible, but this last weekend there were a couple of major issues: 1. The comforter had three obvious stains on it. 2. The shower was so clogged that I was standing in 5-ish inches of water while showering. 3. There is supposed to be a continental breakfast, but the staff couldn't be bothered to put the muffins, etc. out--even though I could see a box of them was sitting on the floor behind the reception desk.
Business response:
Thank you for returning to our hotel. We apologize for the service and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
James, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I stayed for 2 nights. When i first got to my room, there was no tv remote or way to change the channel manually. I was able to get 3 remotes. None of them worked. I was not able to get assistance for it to work, so I was stuck on fox news all weekend. I asked for another room, but was not given one.
Business response:
Hugh, thank you for being our guest. We are disappointed to read our associates weren’t able to help you to your satisfaction considering the issue with the television remote. Your feedback will be used to deliver better guest experiences going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.