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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Forced to Settle My mom got to the hotel at 3ish to only find out they had no reservations in my name. The hotel said they never got the fax to confirm. I had received a "how was your check in" from Hotels.com at 12:00pm. I was forced to take 2 rooms with a king bed and sofa twin sleeper. if I didn't have plans I wouldn't of stayed. I was give a discount for the inconvenience of everything..upon running my card I was charged 3 bucks less than my hotel.com reservation. Will not book here again or recommend
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the reservation issue you had through the third party and regret the inconvenience it caused. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
3rd World Hotel One of the most unclean hotels I've ever been in. The smell from the room was beyond unacceptable. I stay in hotels all the time and never complain.
Business response:
Brandon, I apologize for the disappointing stay you had with us. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Indifferent staff. Filthy garbage area. Too high priced and run down facility. Indifferent staff.0verpriced. Phones advertising about "breakfast" choice of granola bar or stale banana muffin wrapped in plastic probably dates to 1995.
Business response:
Mara, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Your feedback in regard to breakfast will be shred with our food and beverage team. We understand the frustration and truly hope you will consider giving us another op... read more
Phone was disconnected, no dishes in room, dirty dishes outside, light not working, room dated, old small tv
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
The hotel was dirty. There were trash can drippings all over the stairs and walkways. The phone in the room was not working. There was no coffee machine in the room. Pillows were flat and uncomfortable! There was only one soap in bathroom, we were supposed to use it both for washing hands and bathing! No lotion, no conditioner! We found toys and dirt left behind under the bed! Breakfast was a joke!! Few super small muffins! Full of high fructose corn syrup! Some oatmeal packages. That's it! On the positive note, the staff we... read more
Business response:
Thank you for your feedback. Although you were pleased with our cordial staff, we sincerely apologize for the problems you encountered in your room while being here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sinc... read more
Hire some more help, Extended Stay. There was only one person working the front desk. Amy did as good a job as she could considering she had zero help. We found ants in our room and asked to move. There were only two available rooms; both smoking rooms. They stunk like ... well, smoke. We stayed in our room ... and we were compted. All's well that ends well ... I guess.
Business response:
Lewis, although you liked our overall service, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
When we arrived (At midnight) the room they assigned was completely filthy. The sheets had not been changed and there was food left in the room from the last people. We then had to wait 45 min for someone to get a manager that was off site to switch our rooms... It's was beyond terrible. I will not go here again.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Lackluster Stay. There are no dishes or glasses and no utensils in the room. THere is no Ice on the property, when I asked the office they told me that there was an ice try in the freezer. Piled up garbage at the base of the stairwell. The place looks good from the street, but is needing updating once you get a closer look.
Business response:
David, please accept my apologies for the issues you experienced while here and the inconvenience it caused. Your concerns in regard to cleanliness has been shared with our housekeeping team for review and action. I would like to mention that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, if we did not communicate this properly at check-in we are sorry. We hope to have the opportunity to make it up to you o... read more
Dirty and under staffed Our 1st room was right next to overflowing garbage cans (garbage on the ground, flies everywhere, smelly). We immediately called front desk to ask for a new room. The 2nd room was also next to garbage cans, but they were better kept and weren't overflowing with garbage. So we stayed with the 2nd room. However, the room was gross; there were dirty bedsheets & pillows and a stain on the headboard. The office was also understaffed; there was only 1 lady working and she was obviously getting overwhelmed. ... read more
Business response:
Please accept my apology for not living up to your expectations and the inconvenience caused during your visit. We sincerely apologize that you experienced so many difficulties during your stay with us. We assure you that what you experienced is not acceptable, and your comments will be shared with the appropriate team, and we will take the appropriate steps to prevent these issues from happening again. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerel... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.