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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely filthy
Business response:
Dear Jamie, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
We had prepaid the room but they still did not have the room with two beds, gave us a suite with a king and hide bed, which had dirty sheets. The kitchen floor had a small puddle and was very dirty... someone's ramen and sugar in the cabinet... Internet worked only occasionally... but coffee was good and staff was friendly and helpful.
Business response:
Dear Katerina, Thank you for choosing our hotel during your recent visit to Portland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay wi... read more
There were computer problems that prevented checking n at stated time. After leaving an returning the 3rd time I was finally able to check n several hours latter. There was no compensation offered. Roaches were smashed by me n the lobby an I spotted 2 n the bathtub. I was going to fix pancakes for oir family bit with all the rust on the burners choose not to use. Haf some issues with the amount od unruly dogs big dogs. I would not choose or recommend this establishment.
Business response:
Dear Brenda, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Dirty, filthy place. Out of any sanitary norms. Resembling to the one star road side motel, and they shamelessly charge some $130-150 per night.
Business response:
Dear Aram, Thank you for your feedback. We understand that the cleanliness of our hotel is of utmost importance, and we are genuinely sorry that we failed to meet that standard during your visit. We assure you that we take this matter seriously and will address it with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Absolutely not worth the money 1. Dirty. Floors. Bedding was nasty and stained. As were the towels. Residue in the sink. Dusty everywhere. 2. No kitchen equipment is actually kept in the room. You have to ask the desk for it and then cart it back to your room. Not as advertised. 3. No ability to generate folios on site, so if you're a business traveler, you're out of luck for your accounting folks, which is absolutely silly and unprofessional. 4. The bed was like a cardboard corregate with light cotton ball application. Horr... read more
Business response:
Dear Tony, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hote... read more
In addition to being filthy, the shower handle would not stay on; the staff would not solve the issue so very difficult to get bathing accomplished. On one bed, you could feel the springs at the surface; no sleep! The floors were so dirty we could not take off our shoes!
Business response:
Dear Betty, We sincerely apologize for the disappointing experience you recently had with us. It is very concerning to read your remarks regarding the cleanliness and maintenance of our property, as we follow the most rigorous industry standards regarding the upkeep and comfort of our hotel. Thank you for bringing your concerns to our attention so we can address them immediately and prevent such matters from affecting future guests. Your total satisfaction remains our ultimate goal, and we hope you will allow us another oppo... read more
No lo recomiendo para nada . Personal atiendo al público sin educación
Business response:
Dear Yoira, We are truly sorry to hear about your negative experience with our staff. We strive to provide excellent service to all our guests, and it's disheartening to learn that we fell short during your visit. Your feedback is valuable, and we will use it to improve our service quality. We hope to have the opportunity to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for sharing your concerns, and we apologize for any inconvenience yo... read more
Bedroom was very dirty. Looked like floors were not wiped and room had this very weird smell. hallway AC was so loud/noisy that we couldn’t sleep at night. Went to the shower. The towel looked like was sitting on the shelf was so long that it had dusting on it. I would not recommend anybody to stay at this hotel. old hotel it should be a motel…. The amount paid we for two bedrooms we could have stayed somewhere else that’s cheaper and cleaner. At night, my son woke up, crying really loud return on our cell phone light inside... read more
Business response:
Dear Ayaz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We completely understand your frustration and the inconvenience this caused you. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us dir... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.