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Extended Stay America Premier Suites - Boise - Meridian
- Hotels
- Meridian, ID
About this business
Location details
3437 East Pine Avenue, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pulled back the sheets to find a huge stain. Front desk was quick to bring a new set of sheets. I had to change them. Not sure what the stain was …….. creeps me out.
Business response:
Dear Guest, We’re truly sorry for the issues you encountered during your stay. This is not the experience we aim to provide, and we understand how disappointing it must have been. We’re reviewing our cleaning procedures to ensure this doesn’t happen again. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Business response:
Jeff, it seems you've left a rating without any specific feedback. Your input is invaluable to us and we encourage you to share your experience for us to focus on areas that need our attention. We hope to have another opportunity to serve you better in the future.
Don't book it! Was not given a handicapped room, the tub was so tall I couldn't get into it. I asked for a receipt upon check out and was told I couldn't get one because I booked through Hotels.com. The breakfast was gone/ closed before 8:30- the website listed it until 9:30. The room was not well cleaned.
Business response:
Dear Guest, We deeply apologize for the difficulties you experienced during your stay. We regret that you were not provided with a handicapped-accessible room and that you were unable to receive a receipt upon checkout. We also apologize for the breakfast being unavailable during the advertised time and for the room falling short of your expectations. Your feedback is incredibly important to us, and we will take immediate action to resolve these issues to improve the experience for future guests. Thank you for sharing your c... read more
Business response:
Kathy, we regret to see your score and apologize that your recent experience did not meet expectations. We strive to provide superior stays for all our visitors and regret if that didn't translate during your visit. Please consider giving us an opportunity to address your concerns, should you choose to stay with us again.
I felt misled by the advertisement for this place. It said the room was for 4, there was a separate sitting area, breakfast included. What we got was granola bars and sour yogurt and the room just had a chair and small table. The water pressure was way too low and sprayed the entire wall. We had an issue with the room getting too hot then too cold. And definitely not enough blankets. I paid almost 400 for two nights, which is about what I would expect for a high-end hotel, not this place. Not returning ever, thankfully. The ... read more
Business response:
Dear Cindy, We are sorry that your recent experience at our hotel did not meet your expectations, and you encountered discomfort and frustration. Your comfort is essential to us, and we will address your room's concerns with our team to make necessary improvements. Regarding breakfast, we regret that our offering did not meet your expectations. While we typically provide a variety of items, we will take your feedback into account to ensure a more satisfying breakfast experience moving forward. We strive to maintain a peacefu... read more
The staff was indifferent and not helpful. The continental breakfast was not stocked and no one was around until we rang the bell.
Business response:
Dear Theresa, Thank you for sharing your feedback with us. We regret that your experience at our hotel did not meet the high standards we strive to maintain. We sincerely apologize for the lack of attentiveness from our staff during your stay. Our team is dedicated to providing exceptional service, and it’s concerning to learn that we fell short of that goal. Additionally, we are sorry for the inconvenience caused by the breakfast supplies not being adequately stocked. This is certainly not the experience we want for our gue... read more
Frequently asked questions about Extended Stay America Premier Suites - Boise - Meridian
How is Extended Stay America Premier Suites - Boise - Meridian rated?
Extended Stay America Premier Suites - Boise - Meridian has a 3.8 star rating with 766 reviews.
When is Extended Stay America Premier Suites - Boise - Meridian open?
Extended Stay America Premier Suites - Boise - Meridian is open now. It will close tomorrow at 12:00 a.m.