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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just average. Lots of people loitering outside and it seemed very convenient that as an Expedia booking I was placed on the first floor directly next to the exit door. Room felt dirty and snacks were limited to overpriced vending machines. Will never stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear your stay did not meet your expectations and regret that certain aspects detracted from your overall experience. We understand how important comfort and a welcoming environment are, and your concerns have been noted as we continue to work on enhancing both our service and amenities. Placement of rooms is based on availability at check-in, though we always strive to accommodate preferences when possible. We appreciate your perspective and hope you might con... read more
Professional staff and very clean establishment.
Business response:
Thank you for the feedback and review.
Business response:
Thank you for your review.
First room smelled of smoke, as did the hallways. Breakfast was less than average, only prepackaged muffins and oatmeal available with coffee. No toiletries in the room. Bed was comfortable but not very many pillows.
Business response:
Thank you Mandy for the feedback!
En opinion el deposito , deberia a mas tardar 1 dia ....observo mucho tiempo porsterior al checkout
Business response:
Dear Guest, Thank you for sharing your feedback. We understand the importance of a timely deposit refund and apologize for any delay you experienced. Refunds are typically processed within a few business days, depending on your bank’s processing times. Your input helps us continually improve the guest experience, and we appreciate your patience. We look forward to the opportunity to offer you a more seamless stay at Extended Stay America in the future. Sincerely, Hotel Management
Business response:
Thank you for the feedback!
Good
Business response:
Thank you Sharice!
Open the pool back up
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We understand your frustration with the temporary closure of a feature you hoped to enjoy, and we apologize for any inconvenience this caused during your stay. Please know that such decisions are never made lightly and are often necessary to maintain a safe and comfortable environment for all guests. Your comments have been shared with the appropriate teams for consideration. We appreciate your feedback and hope you will give us another opportunity to deliver ... read more
Floors in room not very clean. Rooms dated. No soun proofing to hallways and rooms. Continental breakfast disappointing. Check in person from Ukraine was excellent! Personable and friendly.
Business response:
Dear Guest, We’re glad to hear the warm welcome from our front desk team made a positive impression during your stay at Extended Stay America. We appreciate your honest feedback regarding the condition of the room and breakfast, and we’re sorry these aspects didn’t fully meet your expectations. Your insights help us focus on improvements to create a more comfortable and enjoyable experience. We hope to have the opportunity to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.