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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down, moldy smelling, window blinds inoperable tv remote broken, toilet seat loose, noisy fan
Business response:
Dear Rick, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay. We understand how important comfort and functionality are, and we regret that we fell short in these areas. Your comments regarding the maintenance issues have been noted, and we will work to address them promptly. We are committed to improving our services and facilities, and we genuinely hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
No accessible shower
Business response:
Dear J, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered in your room. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Our front desk team is always available to assist you. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
Black mold Black mold all over the bathroom and was only offered 1 free night instead of the right thing to do refund the entire stay and close that room until it’s properly cleaned
Business response:
Dear Cheyenne, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition in your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the guests. Please return, and... read more
Worst hotel
Business response:
Dear Guest, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details if you contact us at the hotel directly at your earliest convenience. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
Terrible place! Was very concerned about staying here but there were no other options. Romm had a smell to it and if i hadnt brought my bug light to make sure there werent any bugs we wouldnt have stayed Their grab and go boiled eggs were rotten. When we first arrived they informed me that the room we booked was not available and offered to put my young children in a separate room. I insisted a trundle be rolled into our room but they only had one. Come to find out, aan died and his family was there to pick up his belongings... read more
Business response:
Dear Virginia, Thank you for taking the time to share your experience with us. We are sorry that your stay did not meet your expectations and that you encountered several issues. The smell in your room and the condition of the food provided are far from the standards we aim to maintain. Further, we will be reviewing our housekeeping and food safety procedures. Also, we understand how frustrating it must have been when the room you originally booked was unavailable, and we regret that we could not fully accommodate your reque... read more
Booked via a 3rd party and by the time they billed me i could have gotten a riom in a much better place.
Business response:
Dear Jonathan, Thank you for your feedback. We apologize for any inconvenience you experienced with your booking. We're continuously working to improve the guest experience and appreciate your comments. We hope you'll give us another opportunity to provide you with a better stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.