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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Upon checking into the room looking around room smelled like cigarette smoke, the bathroom was not clean and there was a cockroach on the toilet… room was changed contacted hotels they stated hotel would not do a refund. Slept in clothes, placed our bags on table as second room still was not completely clean. Next morning worker banged on door told us we had to check out even though I requested late check out and staff before did not leave not so we had to leave.
Business response:
Dear Kierra,Thank you for sharing your experience with us. We sincerely regret the issues you encountered during your stay, including the room cleanliness and the inconvenience regarding your check-out time. Your feedback is invaluable as it helps us improve our services. Please know that we strive to provide a comfortable environment for all our guests, and we are reviewing your concerns with our housekeeping and front desk teams. We appreciate your patience and hope to have another opportunity to serve you better in the fu... read more
Don’t stay here Absolutely disgusting that the shower didn’t work. When we enquired about it we were told “you just are not doing it correctly” pretty sure at the age 52 I know how to use a shower.
Business response:
Dear Andrew, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the shower and the lack of proper assistance. This is certainly not the standard we strive to uphold. We understand your frustration, and your comments will be shared with the team for immediate review and improvement. We hope you’ll consider giving us another opportunity to provide a better experience in the future. Thank you again for your valuable input.Sincerely,Hotel Management
Noisy and rooms need a good clean . Did not feel safe after 2 nights was glad to leave . The area was ok with some shops in walking distance. Good Irish bar over the road . $20 uber into beach area . Beds were comfortable, shower hot and powerful .
Business response:
Dear Ian, We sincerely apologize for any discomfort you experienced due to noise and cleanliness, as we strive to maintain a peaceful and clean environment for all guests. Your comments are important to us, and we will address the issues raised with our team to improve the overall guest experience. On a positive note, we are glad to hear that you found the beds comfortable and enjoyed the nearby area. We appreciate your patience and would love to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manage... read more
All was fine except for someone banging on the wall in a nearby room for over four hours during the evening. it stopped just after midnight for a half hour and then started up again for two more hours. I received less than four hours of sleep. Cannot believe hotel staff did not stop this.
Business response:
Dear Stephen,Thank you for sharing your feedback. We sincerely apologize for the disruption caused by the noise from a nearby room during your stay. We understand how important rest is and regret that the situation was not addressed promptly. Please know we are taking your comments seriously and will work with our team to improve our response to similar issues in the future. We hope you will consider staying with us again for a more restful experience.Sincerely,Hotel Management
Dirty rooms The man who checked us in was so nice. We were staying one night in between cruises just to do laundry. 2 out of the 4 washers were filled with black water and couldn’t use, 2 out of the 6 dryer took our money and never worked. We did let the front desk know. Our room was discussing and did t look like it had been clean in weeks. The bathroom had black mold and we couldn’t wait to check out. We will never stay there again. It’s a shame as it was so close to the port, shopping and dining.
Business response:
Dear Jaime, Thank you for sharing your feedback. We are deeply sorry to hear about the issues you encountered during your stay. We understand how disappointing it must have been to experience cleanliness concerns and issues with the laundry facilities. Please accept our sincere apologies for the inconvenience. We take your comments seriously and are actively addressing these matters to improve our services. We hope you will reconsider staying with us in the future for a better experience.Sincerely,Hotel Management
There were roaches and the tub was dirty. The elevator shakes. The hallway smells.I was made aware that my deposit will not be available until after 3-5 days after I was leaving. At least I should have known upon arrival, not at departure.
Business response:
Dear Charmaine,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have ... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.