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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comparing pricing option to other hotels, this was a lower price and now we know why. The hallways smelled, it was old, no updates at all in the rooms. Only thing good I could say is that the bed was comfortable and the location was perfect, close to the cruise port.
Business response:
Dear Renae, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay and were pleased with many things. However, we are sorry for the hallways' cleanliness and the room's condition, which did not meet your expectations. Your remarks will be shared with our housekeeping and maintenance team so that they can re-work the areas mentioned and improve our guest experience. We appreciate you pointing out specific items you loved and places where we can improve. Considering our location close to the cruise port... read more
Place is dirty.. Bathtub not clean.. Toilet was clogged.. Dirty bed sheets
Business response:
Dear Jorge, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to... read more
We spent the weekend during Spring Break, unfortunately there was very limited availability on our usual Hotel brands. Had to stay here out of necessity. It’s a budge friendly location for a reason, a bit rundown, dirty carpets, smelly corridors, value towels, bedding etc.. It’s a last resort of stay, If you must.
Business response:
Dear Mehmet, Thank you for staying with us and reviewing your experience. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms seriously and will review your feedback. We hope to make your next stay with us outstanding in every respect. Sincerely,Hotel M... read more
When we arrived there wasn’t a room available, but then the person at the e desk found one they think was unoccupied but not checked out. If that hadn’t been available then they were not going to have a room for us even though we had reserved and paid. I do not recommend here. I will not be back.
Business response:
Dear Donna, We sincerely apologize for the inconvenience you experienced upon arrival. It is truly regrettable that there was a delay in providing you with a room, and we understand the frustration this must have caused. Please accept our sincerest apologies for the inconvenience and disappointment you encountered. We assure you that your feedback will be shared with our team for immediate improvement. Our aim is always to ensure a smooth and pleasant experience for our guests, and we are sorry we fell short on this occasion... read more
Bothing
Business response:
Dear Meegs, Thank you for rating your stay. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
Overpriced played $400/ night for junk hotel.
Business response:
Dear Ismahil, Thank you for choosing our hotel and sharing your experience. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerel... read more
Dead roaches in bathroom. You have to “request” dishes—not even a drinking cup. And “free breakfast” consists of “grab and go” items which were cleaned out within minutes. Some packaged muffins and yogurts. Had instant hot cereals, but since there are no dishes in your room, well…. For the huge price they asked, this was way overrated. Would not stay here again.
Business response:
Dear Mary, Thank you for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.