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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water in shower or sink
Business response:
Dear Jonathan, We are disappointed to learn of the inconveniences you experienced during your stay with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we sincerely apologize. Thank you for your time; you have our assurance that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management
Never Again Worst hotel choice ever
Business response:
Dear Deidre, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Room wasn't cleaned, bedsheets were not changed, poor continental breakfast, people were not nice.
Business response:
Dear KATHARINA, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
This room was disgusting. The beds and kitchenette had rust all over it. No water pressure, could not completely rinse out shampoo/conditioner. Air conditioning unit had bugs crawling in it! This hotel was grossly overrated. I'm furious how much they charged for a room.
Business response:
Dear Kim, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Run Doen It is in dire need of upgrades and Renovation.
Business response:
Dear MELANIA, Thank you for staying with us and for taking the time to leave your comments. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
La chambre était très sale, c'est très bruyant: il y a des industries voisines qui font énormément de bruit. Le déjeuner est assez ordinaire : choix de 2 muffins, barres tendres et yogourt. C'est assez décevant. Je ne retournerai pas à cet hôtel pour un prochain voyage
Business response:
Dear Nathalie, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
Horrible experience Terrible experience . 3 day/2 night stay Front office informed us after the 2nd day no housekeeping service unless you stay 7nights. The room floors were sticky , dirty so bad that even our socks got dirty as you walked . I asked for sheets so I can place them on the floor as we walk. Was not provided w them . Check out time was is 11am if you check out even 10 min after they charge you an extra night w/o your consent
Business response:
Dear Oswaldo, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management
Cockroaches I had to chase down and kill a huge cockroach that scurrying around right before going to bed! It was so gross!
Business response:
Dear Christine, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.