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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were dirty and other people smoke in the rooms
Business response:
Dear Shengmin, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
RUN FROM THIS PLACE Please do not stay here. We had a half-marathon in FLL and decided to stay close to the start/finish. The place smells like food, the halls are sticky, the bed had plastic eyelashes from the previous guests, could not take a shower as the water was not working in room, the “breakfast” is a pot of coffee, a real nightmare…. It is a complete dump and they had the courage of charging $250
Business response:
Dear Alvaro, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is deeply concerning, and we take these issues seriously. The conditions you described are unacceptable, and we will address these issues to improve our overall guest experience. We truly appreciate your candid feedback, as it helps us identify areas for improvement. Once again, we apologize for the inconvenience and frustration you experienced, and we hope you give us another opportunity to redeem your confidence in ... read more
Old property, my AC unit made the room smell absolutely awful, like something died in the unit. The water pressure in the shower was non existent. Also some sketchy people wondering around inside. Had a bloodied face man try to get into my room as I was coming out. He was very confused (yet nice) and appeared to be hurt and very distraught. I asked if needed help and he moved along and tried to enter other rooms. Although the staff was fine and location were above average, one ould not recommend this place.
Business response:
Dear Brett, We sincerely apologize for the distressing experience you had during your stay. Your safety and comfort are our top priorities, and we deeply regret that you encountered issues with your AC unit and water pressure and experienced concerning interactions with other individuals. This is not reflective of our usual standards, and we're disappointed that we were unaware of these concerns. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Your feedback ... read more
Stay away *****Do not stay here *****| don't know about you but based on the reviews I make my decision. Now this place I decided to give the benefit of the doubt... big mistake I made this place is dirty it smells unappealing. I walked in I wasn't even greeted until minutes after while someone was standing at the front. I was given a key card made my way upstairs and the hallway had garbage it smelled gross. Walked in the room and it also had a nasty smell. It had dead roaches on the floor. Didn't make a complaint bc as lon... read more
Business response:
Thank you Natalie.
The condition of the hotel was dirty. Elevator was dirty and the floor of the room was oily and dirty as well. They said they have breakfast, what they have there was muffin and yogurt.
Business response:
Dear Emmanuel, We apologize for not meeting your expectations during your recent stay and regret any inconvenience caused, primarily related to the cleanliness of our hotel, which is a priority in ensuring guest satisfaction. We value your feedback and take it seriously. We will address this issue with our housekeeping staff to ensure that such lapses do not occur in the future. Additionally, your feedback will be shared with our leaders so they can consider our guests' preferences and improve our future breakfast choices. W... read more
Found a cockroach in room, dirty under bed, under tables, in corners.
Business response:
Dear James, We deeply apologize for the inconvenience you experienced during your stay. Please rest assured that we take matters like this seriously and have addressed the issue with our housekeeping team to ensure thorough cleanliness and pest control measures are taken. Your feedback is invaluable, and we appreciate you bringing this to our attention. We strive to provide a comfortable and pleasant stay for all our guests, and we hope to have the opportunity to restore your trust in us in the future.Sincerely,Hotel Managem... read more
“Roach motel” is the closet thing I can compare it to. The embassy suits literally next door at the same price is pristine. This…this place is just ratchet…
Business response:
Dear Corbitt, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please allow us to investigate the matter, and in the meant... read more
Gross This place is a dump. Gross, unclean and overpriced.
Business response:
Dear dal, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
My first room smelled like colon and arm pits. The whole entire hotel smelled like weed my second room had no running hot water. I have so many photos of filthy things in the room but thank god it was only one night
Business response:
Dear Zachary, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the conditions you described are unacceptable and not representative of our quality standards. We will address this, and our team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Once again, we apologize for your experience and hop... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.