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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was ok but nothing to rave about. Hotel was ok at best. We were on a budget and you get what you pay for. Towels were dingy, water pressure was wonky, even the faucet operations were weird. Breakfast was a joke packaged oatmeal/grits, packaged muffins, and packaged boiled eggs. The coffee surprisingly was good. Sheets were clean and so was the room so we were content.
Business response:
Dear Kyle, Thank you for your feedback. We’re glad to hear you found the room and sheets clean and enjoyed the coffee. However, we apologize for the issues with the towels, water pressure, and breakfast options. We are continually working to improve our facilities and services to better meet our guests’ expectations. We appreciate your comments and hope to provide a better experience on your next visit.Sincerely,Hotel Management
Very poor water pressure on shower and also they do not serve full breakfast though it's advertised as if there is complete breakfast.
Business response:
Dear RAMAKRISHNAN, Thank you for your feedback. We apologize for the poor water pressure in the shower and the misleading information about our breakfast offerings. We are addressing these issues to ensure a better experience for our guests. Your comments are important to us, and we are committed to improving our services. We hope to provide a more satisfactory stay in the future.Sincerely,Hotel Management
The overall property is not appealing. Lobby was hot. Rooms were muggy. Towels in the room were dirty. This place is a dumb.
Business response:
Dear Mercy, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Providing a comfortable and welcoming environment for our guests is important to us, and we regret that we fell short of your expectations. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Staff disrespectfully, rooms dirty and no one to fix bathrooms issues. Plus they guarantee a refund and still waiting for it.
Business response:
Dear Wilvia, Thank You for choosing us. We are very sorry for the inconvenience caused and your concern about your refund. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
Hotel theft There is not much to review, hotels.com mess up my rental and the hotel never returned the money for my rental, I called them and they never returned my calls and hotels.com only said that “ we are going to see if we can get part of your money” no apologies for messing up my reservation
Business response:
Dear Viam, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you experienced regarding your reservation. We understand any frustration caused. Our hotel has a standard cancellation policy that applies in most situations, such as yours. Since you made the reservation through a third party, such as a prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patie... read more
Run - Don’t walk away from this hotel!!! This was a horrible experience. I was in town for a conference and brought my wife. No one at front desk until you bring bell multiple times. Staff was unfriendly. “Breakfast included” amounted to choice of horrible oatmeal or soft boiled eggs entire property smelled like a sewage treatment plant. As soon as you got out of your car, you got hit with a stench that made you want to vomit. They put us in a room at the end of the hall at the front, right off 17th street. All night, you he... read more
Business response:
Dear John, We're sincerely sorry to hear about your disappointing experience during your recent stay. Please accept our apologies for the issues you encountered with our front desk service, breakfast offerings, room location, noise disturbances, and appliance functionality. Your feedback is invaluable, and we will address it internally to ensure necessary improvements are made. We understand your concerns and hope we can earn your confidence again on a future visit to the city.Sincerely,Hotel Management
The hotel had a musty smell throughout the hotel. There was no Ice machines to be found and there were no ice trays on the refrigerator to be used either. The Continental breakfast was extremely limited with only a coffee pot and a few store bought muffins. I would have canceled my reservation after our first visit, but the cancellation fee was basically the same cost of the stay. I would not recommend this hotel at all. The only good thing about this hotel is the location to the cruise port.
Business response:
Dear Dominick, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues with our team and improve our services. We are glad that you liked our location,... read more
Just be clean and the guy needs a better attitude behind the front desk.
Business response:
Dear Nikki, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service oversights during your time with us. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.