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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience First and last time that I’ll ever stay there. Parking lot was flooded, towels had holes in them. Bed was so uncomfortable cannot sleep. Musky inside limited cover parking floors felt dirty shower was not clean.
Business response:
Dear Eddie, Thank you for taking the time to share about your stay. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Overpaid for Motel 6 level property. Loitering on property by parked cars resulting in unsafe feeling. Had to change rooms due to smoke smell in non smoking room. Minimal amenities including no blow dryer. No recommended. Other bad reviews are responded too, but management does not care about level of service or quality. Will never stay at extended stay again. Did not use extended parking for cruise do to loitering which is why I booked
Business response:
Dear Donna, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfaction are our top priority, and we hope to welcom... read more
No one was there to let us in. We got lucky a resident just happened to be going in and let us in. No one at the desk to check is in
Business response:
Dear John, Thank you for sharing your feedback. Please accept our sincere apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Sincerely,Hotel Management
Expensive
Business response:
Dear Elena, Thank you for taking the time to review our hotel. Your feedback is important to us, and we understand your perspective on pricing. We aim to provide exceptional value alongside our top-notch amenities and services. Therefore, we are sorry that we fell short of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management
Never again Upon arriving, the entryway had a very noxious smell. I went to check in and they said even though I had a reservation they were fully booked and asked if I would mind taking a double room at no additional price. I didn't care and said fine. When I got to my room, the smoke detector was hanging from the ceiling by the wires, the bedside plug had no plate on it and the toilet seat was broken. The room was clean, but the cleanser they used was strong and left the room smelling of cleanser. I tried opening a window ... read more
Business response:
Dear John, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the concerns in your room and the issue with the smoke detector in your guest room. To ensure the safety and comfort of all our guests, we will conduct a thorough inspection of all rooms with the help of our engineering team. Additionally, we appreciate your feedback and will pass it along to the appropriate department. If we may be of any further assistance, pleas... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.