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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was clean
Business response:
Dear Aaron, Our team sincerely apologizes for our hotel falling short of your expectations. We take your concerns seriously, particularly when it comes to the cleanliness of our hotel, which is a top priority for us. We will discuss the issue with our housekeeping staff to prevent it from happening again. We would appreciate another opportunity to provide our services to you. Thank you.Sincerely,Hotel Management
I was on the third floor, and there was distinct smell of smoking through the hallways, and not cigarettes, You couldn’t escape. Additionally, the water in the shower did not get hot. It was cold not even warm.
Business response:
Dear Eric, Thank you for staying with us and posting your review. We apologize for the inconvenience you encountered in your suite and any oversight in our hotel areas. Our housekeeping and maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We apologize for anything other than a perfect stay, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
This was my third time staying here my second within weeks and I was totally turned off. No I will not stay again. There were roaches in my room. they exterminated but who wants to smell that while there. Those same kids was still there and this time the kid did not go to school because he had no shoes he said. Again they were unattended and I asked the desk person is this normal and what was going on that this is what I am seeing. Her response was they are guest here as well. My concern was they were unattended to throughou... read more
Business response:
Dear Precious, Thank you for being our guest and sharing your feedback. Please accept our apologies for the housekeeping oversights you experienced. Our priority is always to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Your concerns are also shared with our pest control team to recheck their process. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next ti... read more
The bath tub was really dirty and the floors were sticky. Poor customer service and no desk attendant at 6am when we needed to check out to catch a flight. I don’t recommend staying here.
Business response:
Dear Svetana, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping does a terrific job of keeping the area clean and fresh for the guest. We are sorry for the disappointment and will address the concern on a priority basis. Also, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeate... read more
Nothing to like. Very bad smell everywere including elevators. There was no breakfast (only coffee) even they claimed "breakfast included in the reservation". Before 9am cleaning personel started knocking on the door asking us to leave - the check out time was 11 am.. Check out personel was very lazy. Stay away from this property.
Business response:
Dear NINA, Thank you for evaluating our hotel. We aim to provide a clean and hospitable environment for our guests. Therefore, we sincerely apologize for failing to meet the high standards you should always expect from us. Although this does not change what has transpired, we will review your feedback with our team to ensure such matters do not affect future guests. Moreover, we apologize for the concerns regarding our complimentary grab-and-go breakfast. We have shared your observations with the appropriate individuals to s... read more
The reception area was dismal at best. Friendly check in but depressing check in area! Room was fresh and updated but lacked some lightbulbs and basic amenities like ample soap. Third world property? Did not deserve a 3 star rating.
Business response:
Dear Angela, Thank you for staying with us and sharing your candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you a more pleasant stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.