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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disaster! paid for 2 double beds, got one, my son slept on the floor. " no other rooms" to give me despite I PAID more for the double. BLOOD in the shower!! had not been cleaned and human blood streak down side. I have NEVER had such a bad experience. Do not book with them!
Business response:
Dear Andrea, Thank you for the detailed review of our hotel. We truly appreciate your feedback as we are continually striving to improve our guest’s experience. We are sorry that we could not provide you with the room you booked. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. Furthermore, we follow strict industry standards regarding the cleanliness and maintenance of our hotel. There... read more
Only if you are desperate Staff was very helpful. Urine in the stairwell. Homeless coming in to get free coffee at 6am. No coffee maker, only hand towels, the smallest piece of soap ever. A tiny tube of shampoo and I could not get a second. No conditioner or hairdryer. Bed was comfortable. Room was dreary and depressing. I was desperate.
Business response:
Dear Guest, Thank you for evaluating your recent stay at our hotel. We appreciate you recognizing our helpful customer service. However, we apologize for your disappointment regarding the amenities we offer and the cleanliness of our hotel. We always want our guests to enjoy clean and comfortable accommodations. Therefore, we regret that this wasn't your impression. Also, we provide many amenities like dishware and extra towels at the front desk and deliver them to our guest's suites upon their request, and we sincerely apol... read more
Awful service, no hot water, no attempt to fix extremely disappointed. we had NO hot water all weekend. I reported it multiple times to the front desk during our stay… I was told someone would take a look at and get it fixed… but that never happened. 3nights of cold showers not good at all. I will NOT recommend this property to anyone. I asked for a partial refund at check out and was told that I would get my deposit back. The deposit was already back to me in full… and the girl actually thought she was doing me a favor. I e... read more
Business response:
Dear joseph, Thank you for taking the time to let us know you enjoyed our hotel. However, we are sorry the shower was not working perfectly, and for any inconvenience this caused you. Please contact the hotel front desk directly for further assistance. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management
Horrible When we first arrived, front desk was nice. We checked in our hotel room didn't even get to unload our things from the cart when we noticed a baby roach crawling the wall. We killed it with our shoe and called the front desk. Later the same night seen dust spiders were on the tv stand. The whole entire stay we killed roaches. I have photos but it won't allow me to upload
Business response:
Dear Franshawn, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consid... read more
This is a prime property right near convention center. We walked 20 min briskly every day to it. Absolutely no coffee in rooms. Absolutely not enough help at front desk I found underwater under the sink area from last guest The remote did not work got another st front desk trash room was packed as I walked by. Door was open
Business response:
Dear Joan, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Man... read more
Neither restful nor enjoyable We had no TV service. We called the front desk at 6:45pm to ask for assistance and she said it was too late for her to leave the check in desk so she could not help us. We had no tv for our stay. At 11:45pm the front desk called our room not once but twice and woke everyone up to ask us to please come down and turn off our car alarm that was going off. We informed them we were not the guest they were trying to reach nor did we have a vehicle as we stated when we checked in. Due to the fact we ha... read more
Business response:
Dear Guest, Thank you for your review. We are sorry for any frustrations you experienced during your stay with us. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Sincerely,Hotel Management
This property is dirty. It smelled bad. Don’t recommend Waste of money
Business response:
Dear Mey, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team, so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
We will be in contact with my stay. Very disappointing
Business response:
Dear Angie, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.