This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vomit. Reminiscent of older days growing up on a farm. If you love the smell of manure this is the hotel for you. Dirty and smelly from the second you walk in the door. Horrible service no amenities and my room was not clean. Trash and toiletries from a prior guest. If it wasnt 2am with an incompetent staff person i would complain and seek alternate accommodations but i will sleep, leave and warn others to avoid this dump like the plague. I stayed at another one of this brand hotel in Austin and it was just as bad. Title my ... read more
Business response:
Dear Laura, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for the lack of responsiveness from our staff. We have shared your feedback with the concerned individuals in our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without... read more
I was under the impression that this property was remodeled. I stayed on the 3rd floor and the carpet smelled in the hallway and the room was just cold dark and ugly. Never again, cant imagine someone would want to stay an extended period of time.
Business response:
Dear Damien, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our suite was not what you expected. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to an exceptional stay. Sincerely,Hotel Management
Overall: Not Recommended (look for other better options in the vicinity) Good: -Spacious rooms (nicely designed with enough furniture) -Lots of free parking -Good/Low price for an extended stay plan ($80-$120 per night) -Rooms have full kitchen with Microwave/Full Refrigerator (Good, if you plan to cook, dishes are provided upon request) -Lots of shopping/dining options nearby Bad: -Hotel management really needs to work with staff to understand their concerns and train them really well. -Free Wifi is really slow -Breakfast i... read more
Business response:
Dear Ravichandra, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We are working to remedy these issues so that your stay will be perfect next time. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
Outdated interior Exterior of hotel doesn’t match the interior. Hotel smelled musty and very out dated. They were short and ran out of towels. I would not recommend this location.
Business response:
Dear Chong, First and foremost, we apologize for the inconvenience you experienced during your stay with us. We work hard to provide a clean and comfortable environment; therefore, we regret that our facility fell short of your standards. In the future, please know our front desk staff is always available to help make the most of your stay. We have shared your comments with the appropriate department as we plan for future upgrades. Thank you once again for bringing this to our attention.Sincerely,Hotel Management
The Internet was down so we they wouldn't let us check in and it was 9pm on Christmas.
Business response:
Dear Mark, We regret that we couldn't give you a better impression from the moment you arrived at our hotel, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
It smells so bad, filthy conditions. Just one plus close to the port
Business response:
Dear viktoriia, Thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Manage... read more
Business trip People at the front desk were actually amazing but when we got to the room we noticed a lot of dirty things
Business response:
Dear Rafael, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.