This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways and our room had noticeably dirty floors. Disappointing, but even more so due to the plaque in our room detailing their”extensive” cleaning process and that the housekeeping is “inspected “ by a supervisor.
Business response:
Dear Jennifer, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve witho... read more
This hotel is a fire hazard. Both outlets by the beds didnt have a cover, were twisted to plug in the bedside lamps but the plug was only halfway in. Mold in the bathrooms and just everything was on the grimy side
Bad
Business response:
Dear Carlos, Thank you for staying with us. We hope you will accept our apologies for the inconvenience caused while you were here. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management
Poor service, didn’t get the king size room I booked had to settle for a queen size and toilet sewage backwashed into the bathtub. Always garbage in the hallways and noisy guests during the night
Business response:
Dear Martinus, thank you for choosing our hotel. We are disappointed to read that we did not meet your expectations and that your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Not a well maintained property and, for the rate, not a good buy. Location was good and the property, if well maintained, would have been very acceptable. The lack of public area cleanliness reduced the impact from fair to disappointing.
Business response:
Dear John, thank you for choosing us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. W... read more
less than 1 star! We arrived about 8:30 pm, checked in and went to grab a bite to eat prior to going up to the room. When we got back we went up to the room to find puddles of water on the floor and kitchenette counter. Went to the front desk and they gave us a new room. The tv did not work and we were just exhausted from the trip. The hotel was to offer free breakfast, which there was none, however, they said there would be coffee in the morning. Went down to get some coffee and was lucky to get a 1/2 cup, there was no suga... read more
Business response:
Kristinn, thank you for being our guest. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with our respective teams to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opportunity to ... read more
Cockroach found in room
Business response:
Paul, thank you for staying with us. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Bien situé, près de restaurants et commerces. Personnel manquant aucun service . Ménage très mal fait .Déjeuner sans endroit pour prendre le repas et manquant des choses faut le dire pour qu' il vienne en rajouter. A déconseiller
Business response:
Jacques, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary steps to ensure we are well-poised to serve you better. On a slightly positive note, we are happy our location worked well fo... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.