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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is a one man show. The poor employee at the check in desk is the same person that does it all. The hotel is very short-staffed, hence the lack of details in the cleanliness and else.
Business response:
Carolina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We appreciate your feedback as it helps us elevate our guest experience, and we hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Won't stay here again. Beds were very uncomfortable. Holes in the blanket. Little bugs crawling all over the night stand. Bathtub so slippery almost fell. No ice machine, no bottled water.
Business response:
Karen, we sincerely apologize for the problems you encountered in your room while you were here. Providing clean, fresh accommodations is most important for us, so we have shared your concerns with the respective teams in an effort to take corrective measures. Once again, we regret the inconvenience caused, and we hope you will consider choosing us again so that we can restore your trust. Sincerely, Hotel Management
I booked a Studio with 2 Double Beds and paid in full for a 3-night trip. The 4 of us arrived at noon on check-in day. Front desk staff confirmed our stay and held our bags while we went about our day. We returned later that evening to learn the hotel was overbooked, so the room we were offered had one double bed. We asked if there were extra pillows, bedding, or rollaway beds to accommodate the four of us, and there were not. After several minutes of asking for help finding a new hotel or another option, the front desk staf... read more
Business response:
Thank you for sharing your concerns. We will share your message appropriately. Thank you again. Safe travels. Sincerely, Hotel Management
I knew this was a substandard property when I booked it but as no other properties were available due to last minute bookings I booked it anyway. This property should never ask for premium prices even when there is high demand.
Business response:
Brad, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Rooms and hallways stunk sooo bad I had to cover my nose with my shirt so I didn't gag. Hair from previous guest was all over he shower and bedding. I will never stay there again. Wasted $300 plus on a room for the night.
Business response:
Tina, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
This property allows dogs. A little poodles barked it’s head off ALL NIGHT!! Called down stairs to see if they would do something at 1:30, 2:45 and 4:30, absolutely no help!!! I had a VERY busy and important day, the next day. Plus the fleas were pretty bad. Stay away, for $600 a night, find another hotel‼️
Business response:
Cheryl, thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the poodles barking all night and the frustration this caused. We apologize for our staff not being attentive in handling your requests, as we do have a pet policy, so our guests are not disturbed. We have shared your concerns appropriately to ensure this does not happen again in the future. Thank you once more for your patience, and please allow us to regain your trust by staying with us again whenever your travels bri... read more
We have used hotels.com for years and tried to cancel this one because we got COVID and couldn't cancel because of a garenteed room. Sad
Business response:
Thomas, we hope you have recovered and are doing well. We are concerned to read your feedback and regret the inconvenience you had with regard to the cancelation of your reservation. Since this was an advance purchase reservation, the cancelation is only possible by the third-party website, and we regret they were unable to assist you. We hope to have an opportunity to host you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.