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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need my receipt for the stay
Business response:
Joseph, thank you for choosing to stay with us. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. Please feel free to reach out to our front desk if we can be of any further assistance. Thank you for being our guest, and we hope you will choose us again in the future. Sincerely, Hotel Management
Room looked like Motel 6. Hotel under Reno’s. Blinds broken in room. Notified front desk right after check in of issue. Promised someone would be up within 30 minutes. Nobody showed.
Business response:
Craig, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The floors in the room were the dirtiest I have ever seen ANYWHERE. When you got in the shower the whole tub floor was black. Dirt, grime, random black pieces of some mystery fabric…. It had it all. There was enough dirt on the floors under the bed and behind furniture to say they had never been cleaned since renovation. Dirt was EVERYWHERE. Also, the elevator is broken so you have to carry your bags up the stairs. In times of COVID, this hotel does not practice what they preach about cleanliness. Someone’s gonna get sick he... read more
Business response:
Robert, thank you for your candid evaluation. We regret not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very spartan room type, construction of elevator going on, AC was not properly working
Business response:
Robert, thank you for staying with us. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Stay Away! Service at desk was almost non-existant. Checked in under wrong name, wifi was awful and hard to set up. One elevator, awful breakfast.
Business response:
Dear Kevin, thank you for posting a review of your stay with us. We apologize for your disappointment with the service you received while you were here and for the confusion surrounding your reservation. Please allow us some time to look over your comments to understand the situation better. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your feedback appropriately. We are also sorry for the trouble you had due to the Wi-Fi and... read more
The key machine was broken when we checked in so the front desk walked us to our room with our per. We didn’t really think much of it. We mentioned we were going to grab food and come back and we’re told they’d walk us up again. No problem, right? Upon return were told that about a dozen of us are locked out of our room because the master key card stopped working in addition to the key making machine. We were locked out from 12am to 3am with our pet locked inside. No information. No plan. No emergency procedures. Nada Incomp... read more
Business response:
Kevin, thank you for commenting about your experience at our hotel and letting us know about your concerns. We are very sorry for the inconvenience you had when you were unable to enter your suite due to maintenance issues. We apologize for the unwanted stress you had and assure you we will take appropriate measures to ensure such scenarios are not repeated. Your patience is highly appreciated, and we hope to deliver a much better stay on a future date. Sincerely, Hotel Management
Infedted with roaches unfortunately... everything elsevwas acceptable
Business response:
Kimberly, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.