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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell was awful. It seem clean but sheets and pillow smelled bad. The knob to the shower was coming apart when we tried turning on the water to shower. The elevator was just making weird noises no type of maintenance seemed to be done
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. We will discuss this with our housekeeping and maintenance teams to ensure we provide well-appointed and refreshing accommodations. We will also share your comments about the elevator with our engineering team. We hope you will consider us again whenever your plans bring you back to our area. Sincerely, Hotel Management
Don’t stay here No power in the first room. The breaker door panel fell off its hinges when I opened it to reset a breaker. The breaker wouldn’t reset so we got a new room. There was also a ton of mold in the hallway window screen. The front door lady was nice at least.
Business response:
Jason, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I will never use Expedia to book another hotel. I booked a room for out of town guests. We arrive the staff states they have a reservation for us but no rooms. How does this happen? no clue. I had guest that took flights to get here. They then state they can find me another room at another extended stay but can't guarantee where that hotel will be. I was very upset with the service and business I received and will be calling corporate.
Business response:
We appreciate your feedback ,and we are very sorry about your experience. We understand your frustration. However, Extended stay America hotels gets overbooked at times ,and unfortunately we have no control over that at hotel level. Once again we are very sorry about everything.
Wasn’t able to go
Business response:
Thank you for sharing your feedback. We regret knowing you were unable to make it and enjoy our hotel. We hope you will select us again and allow us the opportunity to host you. Sincerely, Hotel Management
Horrible condition I booked 2 rooms with 2 beds each one, and when checked in, they gave 2 rooms with only 1 bed. so, i had to go to Walmart and get 2 inflatable beds. moreover, 1 elevator was not working, no toilet paper neither towels in rooms. calling front desk was an odyssey, there was not answer. honestly, i would never recommend this hotel to any one
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The room wasn't clean and ready on time the towels wasn't clean i call for the tv they didn't send nobody
Business response:
Thank you for your feedback and for being our guest. We apologize for the cleanliness as well as the maintenance issues you encountered. We will share your comments with our housekeeping as well as our engineering team and take steps to prevent such reoccurrences. We are also sorry that we were not able to respond to your requests in a timely manner and will review your comments with our team to ensure we are more consistent in our service delivery. We would like the opportunity to serve you better in the future and hope you... read more
Good place for a quick stay, not an extended stay. Don't expect coffee/tea in the rooms or lobby.
Business response:
Thank you for your review. Although you had an overall satisfactory stay, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Also know, a coffee maker is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to have another opportunity to welcome you back s... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.