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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was falsely advising no pull out couch, the whole lay-out was different. Alot of rooms wasn't clean, door wouldn't close or lock
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness and maintenance issue in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We hope to restore your trust in us in the future. Sincerely, Hotel Management
Got off the elevator to the floor where my room was and pot smell was extremely strong, room smelled like it had a smoker living in it a week ago. Went to take a shower and there was no shampoo. Got out of thr shower and there wre only two small hand towels. At night, there was a major fight in the hallway ams two work associates that had rooms near the elevator said it sounded so bad they were expecting gun shots. The next morning when mentioned to the desk they said there had no idea. This was a horrible experience. We wer... read more
Business response:
Thank you for your feedback. We apologize for the smoke smell you experienced. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your comments have also been discussed with our housekeeping team to ensure we are diligent in our efforts going forward. Meanwhile, we are reviewing your feedback to see what went wrong. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerel... read more
Didn’t stay at the property because of covid. The hotel does not offer deferrals of booking. Please be aware of booking to ensure you will be staying.
Business response:
Thank you for taking the time to share your review. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We understand your frustration and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
Not much of a lobby at this hotel, which was odd. The room was clean however the bed or the pillows were not very comfortable.
Business response:
David, thank you for choosing our hotel. Although you liked our clean accommodations, we are sorry you were disappointed with our bed and pillows. We wish we had the opportunity to address the problems while you were here. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Katherine, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
There were roaches EVERYWHERE, i asked to be changed to another room and SURPRISE! More roaches. These people should not be in the hospitality service
Business response:
Ramon, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Once again, we are sorry and hope you will reconsider staying with us so that we can provide a better experience. Sincerely, Hotel Management
Driving up to the facility there were homeless people everywhere! Did not have a safe feeling when I pulled in. I then went into the place to get my room, staff was busy ordering their lunch as I was standing, never even acknowledging that I was standing there. When I finally got one of the 3 girls standing there attention I began telling them of my reservation and they told me that they didn’t have the room I booked, which wAs a king size bed, they only had a single. I told them there was no way I could do that. I ensured m... read more
Business response:
We are extremely sorry for the instances you described and the inconveniences you had to endure. This is not the level of service we generally provide and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to meet your expectations and to welcome you back in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.