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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room that was given wasn't clean. Got stuck in the elevator. Outside of the property pretty rundown. Shuttle service was not provided even though it was advertised. Was given 2 muffins for breakfast
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
O quarto ser claro. Entra sol. Não gostei do cooktop so ter uma boca funcionando e a janela bloqueada. Solicitei conserto e não fui atendida. Por falta de limpeza o quarto estava havia de baratas. Quando você acendia a luz a noite sempre via pequenas baratas andando na cozinha. Fiz o check in no domingo e check out no domingo seguinte e não teve limpeza. Não retornarei nunca mais nesta estadia.
Business response:
Anonimo, thank you for your review. We apologize for the issues you faced in your room. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We ... read more
Ozzie Horrible. Please stay away
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Quiet a loud hotel, the construction seemed cheap which allowed lots of outside noise in. Room smelled like weed and fried food. Even though we were in the midst of a virus outbreak in an the Port Everglades area we did not see additional cleaning procedures. The elevators were covered with fingerprints inside and out.
Business response:
Aaron, thank you for being our guest. We are sorry for the noise and cleanliness issues you experienced while you were here. Your comments have been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the smoke odor you encountered in your non-smoking room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope ... read more
This place had cigarette burns in the sheets and bugs in the room. DO NOT RECOMMEND at all. I could have stayed at a cleaner Motel. Also the front desk woman was very weird and said she had to walk us up to our room and check to make sure the "girls were not in the room because sometimes they are" and she opened the door slowly (even though it was pitch black in the room) as if something sketchy was going on. All around erie vibes in this place. did not feel comfortable!!
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the odor and cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Also, regarding the bugs, we have our pest control company scheduled to treat the room soon. Moreover, we apologize you didn't experience our front desk associate at their best. We have followed up with the appropriate individual to make sure we do not disappoint you in the future. We regret the i... read more
didn't appreciate the hotel, takes you back to the 70 s and the mold was dated about then as well
Business response:
Dave, thank you for staying at our hotel. We are sorry for the difficulties you encountered during your stay and regret the inconvenience caused. We will share your comments with the appropriate teams to ensure a better experience going forward. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Don’t do it Room needed an update the toilet rocked on its base, room was dark and dreary. Not as expected for the price of the Park Plaza. Total dissatisfaction The breakfast was cellophane wrapped donut or granola bar and lousy coffee with fake creamer.
Business response:
Robert, thank you for being our guest. We are sorry you did not like our grab-and-go breakfast offerings and that you were not happy with the overall condition of your room. Your feedback has been discussed with the appropriate individuals as we plan to take necessary corrective actions to improve our future guests’ experiences. We hope you consider staying with us again so we can provide you with an improved experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.