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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is very dated and tired. The staf was not very attentive or friendly. The rooms were clean but could use updating.
Business response:
Thank you for your review. We apologize for the average condition of our hotel and for the service issues you encountered while you were here. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your concerns with our team to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain your trust and... read more
Location of this property is very good but its not clean, the friendly person who did check us in was in desperate need of help. It was truly amazing how friendly she was considering how busy she was. The building is in desperate need of a renovation, beds/bedding were old. Be warned, the free breakfast is nothing more than a few muffins and coffee at the tiny front entry (no room to sit down). We just walked across the street and bought our own breakfast.
Business response:
Thank you for being our guest. We're glad to know our location was ideal for you and that you were pleased with the service provided by our front desk associate. However, we apologize for the cleanliness issues you encountered while you were here and for the average condition of our hotel. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We have also alerted our engineering staff to your concerns, and we will be more proactive replacing ite... read more
Not worth the money Toilets lined the hallways, the hotel stunk, toilet seat kept sliding off, the back of the toilet cover didn’t fit properly. Bed looked like someone had been sleeping in it, a pillow was missing. Shuttle service wasn’t available to pick us up from the port, nor take us to the airport the next morning. Apparently the shuttle only works during certain hrs and it has to be scheduled a day ahead. Shouldn’t advertise as a shuttle service hotel, it gives guests the wrong idea. Rooms weren’t ready in a timely ma... read more
Business response:
Linda, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
So I know it was spring break and I knew it was going to be busy BUT several of us arrived early and in the lobby we received the same “no rooms available till check in time”. 1.) STAFF WAS RUDE. A worker walked into a room at 8 am workout even knocking. When I called the front to ask for clean towels and toilet paper I was told I had to find the cleaning lady on my floor. When I found her she was extremely rude and I tried to be understanding since it was busy for spring break. 2) Our bed was stained so I had to go and buy ... read more
Business response:
Kindyl, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Unfortunately, my stay there was not a good experience. 1. It took me about 10 mins to get a room. Meanwhile, he didn't say anything, just checking something through the computer. I started to be nervous and wondered if my reservation was failed. I asked him if he had found my reservation. I clearly remembered he only said "yes..." (and kept looking the screen) instead of "just give me a second" or "sorry for keeping you waiting". 2. Somebody was in my room. Finally I went to the room which he gave me. The key didn't work. I... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Very bad Very bad, one of the worst stays in America, there is no cleanliness, the price for the place, I lived only one day and then lived 5 days in a hotel cheaper than a large difference in terms of luxury, quality and cleanliness
Business response:
Abdullah, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room was filled will cigarette smoke from the moment we got there. It smelt like someone was smoking in the room with us even though it was a non smoking room. Very loud hotel!! Will not be returning.
Business response:
Thanks for being our guest. We sincerely apologize for the odor and noise issue you experienced here. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Staff extremely friendly and helpful. For over $700 for 2 nights, we expected higher quality.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry our hotel’s service, and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I DONT THINK I WII BE BACK. The condition of the room was verry pitty, the fridge make sush noice we have to unplug ithis way FINNALY feel asleep. The air heather AC unit was smoking and smell like burn. The drapes was soo old when there close you can see the clearity of the sun in the ware where off Specially for the price you are paying, if you want to ck in before 3.00 they charge you $ 25.00. The people who work there where very nice and try to help you.
Business response:
Please accept our sincerest apologies for the issues you encountered in your room and regret your stay was not a pleasant one. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.