Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Loraine, We deeply regret the experience you described and sincerely apologize for the unsettling situation you encountered. We understand how this would have been distressing, and this is certainly not the standard of safety or cleanliness we aim to provide. Your concerns regarding cleanliness are noted, and we will address them with the team immediately. Please be assured that your feedback will help us improve our services. We hope you will consider giving us another chance in the future to offer you a more positive ... read more

Business response:

Dear Gary, Thank you for your feedback. We are genuinely sorry that your experience with us fell short of expectations. Our team is committed to creating a clean, safe, and welcoming environment for all guests, and we understand that maintaining this standard is essential. Your comments highlight areas that need immediate improvement, and please know we are taking them seriously. We are working on upgrades to ensure our facilities better reflect the quality our guests expect and deserve. We hope you consider giving us anothe... read more

Business response:

Dear Avin, We are very sorry to learn about your experience with us. Please accept our sincere apologies for the inconvenience and frustration you encountered. This is not the standard of service we strive to provide, and we understand how this could have negatively impacted your time with us. We take your feedback seriously and will address this matter with our team to ensure it is handled with care. Your experience is important to us, and we hope you will consider giving us another chance to offer you the warm, welcoming s... read more

Business response:

Dear Ulric, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Aarshee,Thank you for your feedback. We sincerely apologize for the experience you had with our team. Professionalism and courteous service are core values we strive to uphold, and it is disheartening to hear that we fell short during your stay. Your concerns will be addressed with our staff to ensure improvements are made. We appreciate your comments and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management