Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Mirtha, Thank you for staying with us and sharing your review. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we are sorry for your disappointment with our grab-and-go breakfast, and we will take your feedback into consideration as we strive to improv... read more

Business response:

Dear Sol, We sincerely apologize for the disappointing experience you had during your stay. It is unacceptable that the bathtub wasn't well cleaned and that you experienced issues with the cold water. The inconvenience of not having a timely resolution to the water heater problem is regrettable, and we understand the frustration it caused. This is not reflective of our standards, and we have shared these concerns with our team to ensure a more positive experience for our guests. Your feedback is invaluable, and we appreciate... read more

Business response:

Dear Mohamed, Thank you for taking the time to review your stay. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management 

Business response:

Dear anna, Thank you for taking the time to review your experience with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Jennifer, We appreciate you being our guest and sharing your feedback. It is regrettable to learn that your visit fell short of expectations, especially regarding the complimentary grab-and-go breakfast. Please know that we value the satisfaction of our guests, and your input is crucial in our continued efforts for future enhancements. We hope you will consider giving us another chance to welcome you back so we can provide you with the pleasant experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Mahmoud, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Anthony, We sincerely apologize for the challenges you encountered during your extended stay. Your feedback regarding the front desk service, noise disturbances, and issues with the cooktop and beds is disheartening. We take your concerns seriously and will address them internally to improve our services. We understand the importance of a comfortable and peaceful stay and regret falling short of your expectations. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Sincerely,... read more