Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Laili, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Beth, Thank you for sharing your thoughts on your recent stay with us. Our goal is to ensure that all of our guests have a pleasant experience, and we apologize for falling short in your case. We are disappointed to know you had issues with the air unit in your room. Your feedback has been shared with the concerned department for immediate review and action. Please know if you have any concerns during a future visit, please reach out to our front desk; we are always here to help. Thank you for sharing your feedback; we ... read more

Business response:

Dear Renaldo, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you b... read more

Business response:

Dear Josue, We're sorry you had a negative experience with our service. Providing excellent customer service is our top priority, and we apologize if we fell short of your expectations. Please provide us with more details about your specific concerns so we can address them and improve our service moving forward.Please feel free to reach out to our team with any further feedback or concerns you may have. We value your input and would like the opportunity to make things right. Thank you for bringing this to our attention, and ... read more

Business response:

Dear Dannys, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management 

Business response:

Dear Rodney, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations and your stay was anything other than exceptional. Our housekeeping team is working on reviewing the room. Considering our location, please give us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management 

Business response:

Dear Guillermina, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management