Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Carlos, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Tabitha, We sincerely apologize for the subpar experience you had during your visit. Your feedback about the cleanliness is deeply concerning, and we want to assure you that this is not reflective of our standards. Our aim is to provide a clean and welcoming environment, and your comments are invaluable to us. We appreciate your honesty and hope you will reconsider choosing us again in the future, allowing us the opportunity to make amends and provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear MUSSOLINI, We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Kristie, We are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management 

Business response:

Dear Guest, We're genuinely sorry to learn about your less-than-satisfactory experience during your recent stay. It's disheartening to read that our staff's service fell short of your expectations and that your room was uncomfortable. We understand the importance of a welcoming environment and a fulfilling breakfast experience. Please accept our sincere apologies for any dissatisfaction caused. Your feedback is invaluable, and we assure you that we are actively working to address these concerns to enhance our guest experienc... read more

Business response:

Dear Gerald, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with... read more