Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Cristina, we can't apologize enough for the inconvenience you encountered. We always want our guests to enjoy our clean, comfortable, and home-like suites, and it is disappointing that this was not your experience. Your feedback is discussed with our housekeeping and maintenance team to ensure they inspect all rooms carefully before allocating them to future guests. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Josmar, thank you for giving essential specifics in your evaluation of our hotel. We regret your disappointment in not receiving our complimentary grab-and-go breakfast. Meanwhile, we will share this with our Brand Leaders for prospects. Also, providing clean and comfortable accommodation is our top priority, and we have discussed your comments with our Housekeeping team. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Orrenda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Joel, thank you for taking the time to post a review. We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Sharnese, thank you for staying at our hotel and for your candid feedback. We are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very... read more

Business response:

Frances, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Please accept our apologies for not living up to your expectations. Your concerns regarding the breakfast and towels have been noted for future changes. Kindly know, to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and it is always available upon request. Please consider us again so that we can make it up to you. Sincerely, Hotel Management