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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor was dirty. They refuse to clean the toilet as they say they only clean the room once every 2 weeks
Business response:
Patrick, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
No good
Property has roaches and water was leaking in bathroom from ceiling.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I been staying at this same property for 8 years now... its like my second home.
Business response:
Thank you for the kind words about your most recent visit to our hotel. We will be sure to share your review with all of our associates. Thank you again for making us your home away from home. We look forward to your next stay and until then, wish you safe travels! Sincerely, Hotel Management
Malo malo Nunca en mi vida me vuelvo a quedar en un hotelito como este, esto está súper malo, sucio con peste, no tenían sabanas no tenían toallas. Esto es una basura
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Invasion of privacy was broke . Clerk advised a person asking for me that I made the reservation and how many people where there
Business response:
Michelle, we apologize for the disappointing experience and the issue outlined. We will address your concerns with our team to ensure this is not repeated and to make sure better guest experiences going forward. We regret the inconvenience caused and appreciate your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
This place needs to be brought down or made into a homeless place which it already looks like it their are drug dealers outside the plave is filthy with mold. Please dont go here we are accepting filth and they don't care to fix it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We value your feedback and hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hot... read more
Expedia has old pictures of the facility and you need to update them. The room I picked was not even what I got. I was very disappointed and will not trust Expedia for the view of pictures of any locations.
Business response:
Thank you for taking the time to tell us about your visit. We are happy to see from your rating that your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.