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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is under construction. The hotel room smells like mold and mildew.
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience caused you because of our construction. We take every precaution not to disturb our guests during the renovation. However, it still gets loud and dusty at times. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Customer service was horrible. They rushed me out the room and didn’t allowed a second day of stay. Will not recommend this to anyone
Business response:
Veronica, thank you for being our guest and for taking the time to post a review. We are sorry for the unpleasant experience you had with our associate. We will share your feedback with our team and see what went wrong. We hope you will choose us again and allow us the opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Lashawn, we are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
I’m staying for about 4 months in this property, everything was so nice , since they started the construction everything is a mess in here 1) noice every day 2) so dirty 3) fire alarm in multiple times because of flooding 4) no pool area 5) no breakfast The price went high because they have to entire floor (4th and 5th ) under construction And they increase the price to much
Business response:
Thank you for taking the time to share your comments. We are sorry for the issues you are having with the on-going construction and regret the inconvenience you are facing. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your stay better. Thank you. Sincerely, Hotel Management
They’re under construction, to much noise, dirty and highest prices every day
Business response:
Manuel, thank you for providing feedback. It was disappointing to read your stay was impacted due to the disturbance caused by the on-going renovation and cleanliness issue. We plan the noisiest work when it will cause the least interference to our guests, and regrettably, this was unavoidable. Your comment for the unclean surroundings is shared with our housekeeping team. We are also sorry to know you were unhappy with the pricing. Your patience is appreciated, and we hope you will give us an opportunity to redeem ourselves... read more
Rude staff and dirty rooms..chair broken and pool out of order
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your suite, and even more distressing is the fact that you were met with anything other than friendly service. Your feedback has been discussed with the appropriate teams to improve the quality of our accommodations and services moving forward. We also regret that our pool was not available during your stay due to the current circumstances. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Manage... read more
Don’t bother staying here Exterior grounds were dirty, cigarette butts and trash around entrance. Partiers in several rooms. My reservation included a request for disability accommodations which was not given to me. When I checked in, the desk clerk acknowledged the room problem but when I checked out, I was lied to and told there was nothing stating a disability request on the reservation.
Business response:
Joanne, thank you for choosing our hotel. We are sorry we were unable to accommodate you in the room of your choice, and for the disappointment it caused. On your next visit, we will try our best to allocate a suit that best suits your needs. We also regret the noise and cleanliness issues you encountered. We have alerted our housekeeping team to make sure we are consistent with our service delivery. We hope you reconsider giving us the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.