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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We reserved and paid a room with 2 double beds and one sofa bed. When we arrived that night, they told us that they only have a room with a queen bed and a sofa bed left. We have a family of 5 people, it is hard to sleep with 2 beds. In the end, they gave us an additional temporary bed as all the hotels nearby are sold out.
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and that we were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hôtel mediocre, pas de service de chambre tous les jours donc qu'une fois par semaine, petit déjeuner nul ( lait, jus, pain de mie, café, beurre manquant certains jours, confiture, barre céréale, petit gâteau) absence de fruit, pas de variété à cause de l'absence de cuisine dans l'établissement. Ils disposent d'un seul grill pain, un petit four donc 1 file d'attente très longue pour se nourrir. Matelas du canapé pas du tout confortable car matelas à ressort et usé. Absence de personnel à une certaine heure de la nuit et beau... read more
Business response:
Thank you for your review. We apologize your suite did not provide the comforts you desired, and are sorry for the issues you encountered at the time of breakfast. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also regret your disappointment with our housekeeping and kitchenware policy. However, housekeeping services are always available upon request for a minimal fee. We hope you ... read more
Expedia cancelled my reservation before 11pm though rules said I had until midnight to check in. The room was fully paid for for 4 nights. I had nowhere to sleep with 3 small children. They could not find an alternative place for me to sleep.
Business response:
Dear guest, as the reservation is made through a third party website, any amendment needs to be routed through them. As this is an anonymous review, feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. Sincerely, Hotel Management
The washcloths were dingy there were no ice no pots pans plates forks spoons in a place that is supposed to be like a home away from home is ridiculous the Breakfast was a waste of time put more ads about restaurants in the rooms
Business response:
We are sorry your room did not have the amenities you desired or needed. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. We are sorry to learn our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. Thank you for choosing our hotel. We hope you will consider giving us another c... read more
Nothing, the property was dirty in the common areas. Breakfast was horrible, milk was rotten in the machine. No room service. Very poor condition, very dissapointed overall.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.