Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Delfin, Thank you for evaluating your stay with us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve. Sincerely, Hotel Management 

Business response:

Dear Gonzalez, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. We will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Henrique, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management 

Business response:

Dear Huang, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value your feedback and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Sincerely,... read more

Business response:

Dear Baez, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience caused by your room assignment, which fell short of your expectations. We understand the challenges this may have caused and regret any discomfort you experienced. Please know whenever possible, we are happy to provide you with a room according to your convenience, depending on our availability. If you have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any iss... read more

Business response:

Dear Erich, Thank you for being our guest. We regret any disappointment you may have encountered during your stay. Delivering exceptional service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. We hope you'll consider givin... read more

Business response:

Dear Jorge, Thank you for being our guest. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a favorable start to their day. On a positive note, we appreciate you mentioning our convenient location close to the airport. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Dear Janine, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more