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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
It serves it purpose and location was great. Could use better beds and have more breakfast available. A little dirt in halls and elevators. Bed very uncomfortable. Every time husband went down for breakfast there was nothing left and that was one of the reason we picked it. Great location, good price, good staff.
Business response:
Dear Sylvia, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found value in our pricing and staff service. Your comments about the beds and breakfast offerings have been noted and will be discussed with our team as we strive to enhance our guests’ experience. We also appreciate your input on cleanliness and will address it with our housekeeping staff. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management
Solo si necesitas estancia corta y estar cerca del aeropuerto La limpieza del hotel , pésima. Las alfombras muy sucias. Reservamos una habitación para tres personas, la cama adicional el colchón muy dañado y sucio,tuvimos que hacer la cama nosotros y no había l lencería de cama. No nos dieron cobija. Tiene cocina pero ningun utensilios para cocinar. Ni platos ni nada. Despues de dos días fuimos a cambiar las toallas , no t niam disponible, estaban todas lavándose. Además que se encuentran en mal estado. La ubicación cerca de... read more
Business response:
Dear Ana, Thank you for sharing your experience and appreciating our prime location. We are dedicated to maintaining high standards and admire your observations about cleanliness and room amenities. Your feedback is valuable, as it guides our efforts to enhance guest satisfaction. We strive to provide a comfortable environment and apologize for any inconvenience you face. We hope you consider staying with us in the future, as we are constantly improving our services. Sincerely, Hotel Management
An absolute nightmare. When we arrived there was zero prior notice that the pool was closed ahead of time. We asked if pool would be open tomorrow and the woman at the front desk just barked “no”. Zero explanation or apology. Just no. We got to our rooms and my kids room smelled horribly like mold. We told the desk and they said “it’s not mold, it’s just Miami” like we have never been here before. I have lots of photos of the mold covering the outside of the windows. That night I went out to smoke and was locked out. Had to ... read more
Business response:
Dear Jennifer, We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. Your feedback regarding noise and various other challenges that you outlined about the room is duly noted, as it helps us identify areas for improvement. We apologize for any confusion regarding the swimming pool at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Additionally, your comments about noise are... read more
Very Poor
Para uma urgência e o ideal….O café da manhã é muito fraco! Não há adaptação p tomadas elétricas de outros tipos q não sejam as americanas… Isso complica muito!!! Estava muito cansado….. Apenas descansei , tomei um banho, comi alguma coisa….e fiz o checkout. Solicitei o cancelamento da minha reserva….porque fiz o checkin madrugada do dia 9 e saí às 11h deste mesmo dia!
Business response:
Dear Antonio, Thank you for sharing your feedback. We appreciate your insights regarding the limited breakfast options and the need for more adaptable electrical sockets. Please accept our apology for any inconvenience caused. Your suggestions are invaluable to us, and they will play a key role in helping us enhance our services to better meet the needs of all our guests in the future. Sincerely, Hotel Management
Disappointing La piscina no sirve está cerrada y nunca lo mencionan en la reserva
Business response:
Dear Maria, Thank you for your feedback. We apologize for the lack of communication regarding the pool closure. We understand how frustrating it is to expect certain amenities and find them unavailable. Your comments will help us improve how we share important updates with our guests. We appreciate your understanding and hope to welcome you back for a better experience. Sincerely, Hotel Management
Bad Llegamos a las 20:00 hrs la reserva era dos camas y un sillón cama, y no lo respetan. Cuando preguntamos por el sillón cama ya no tenían ese tipo de habitación., y si no nos gustaba qué nos fuéramos,con todo el inconveniente qué eso significa. Menos mal encontramos otro hotel,muy bueno ,amables, qué si bien era más caro, valió la pena. Booking me solucionó el problema de cancelar la reserva,ya qué no fui culpa mía.
Business response:
Dear Patricia, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations regarding the requested room and for the unsatisfactory response you received. We recognize the frustration and inconvenience this may have caused, particularly following a long day of travel. Your feedback is valuable to us and will be communicated to our team to facilitate improvements in our service. We look forward to the opportunity to provide you with a much better experience in the future. Sincerely, ... read more
The worst hotel I have ever been! 1. Dirty bedroom, old sofabed and uncomfortable 2. Staff not friendly 3. They could not solve my petition of changing bedroom, even thooug they had plenty of them
Business response:
Dear Marcos, Please accept our sincere apologies for not meeting your expectations during your stay. Our team's first priority is making sure that every guest has a comfortable and relaxing stay; however, we are sorry that this was not your experience. We regret if our staff were not responsive to your requests and needs while you were here and apologize for the inconvenience. It was an honor to host your visit, and we hope you will give us another chance to provide you with a better stay in the future. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,077 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.