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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t wait to leave but it was all we could find so close to family. The carpets in the hall were disgustingly stained. The room cleanliness was questionable but better than the hallway. Staff was great and friendly.
Business response:
Dear Mauricio, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations in this regard. We are currently reviewing our housekeeping services to ensure we maintain the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve. Sincerely, Hotel Management
Bad We didn't like anything. We were scammed. We booked a 2/1 and were given only one bed, covered in urine and reeking of dog urine. The shower had blood on the wall. The stove didn't work... the microwave was worse. We didn't like anything. We were scammed.......
Business response:
Dear Luis, Thank you for taking the time to share your experience. We are deeply sorry to hear about the issues you faced during your stay, and we truly regret that your experience was so far from what we aim to provide. What you’ve described is unacceptable, and we will be investigating these matters immediately to ensure that future guests do not encounter similar issues. We understand how frustrating this must have been, and we apologize for any discomfort caused. Please know that we are taking your feedback seriously and... read more
Fair
Very Poor ארוחת בוקר לא קיימת זה הטעייה אין כלים בחדר והמיטה הרוסה המזרון כל כך ישן שנוצר שקע בגב הצוות לא משתף פעולה ואפילו מתקשה לדבר אנגלית . וחוץ מזה גבו ממני 100 דולר פקדון שעדיין לא הוחזרו לי לא אהבנו
Business response:
Dear HAYIM, Thank you for sharing your review. We sincerely apologize for the experience you encountered and appreciate your feedback. Your insights have been noted and will be communicated to the appropriate team. We value your understanding and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you deserve. Sincerely, Hotel Management
Disappointing
Disappointing Limpieza , instalaciones Ubicasion
Business response:
Dear Andrea, Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet expectations. Cleanliness and well-maintained facilities are important to us, and we apologize if we fell short in these areas. Your comments will be shared with our team to ensure improvements. We appreciate your time and hope to welcome you back for a better experience in the future. Sincerely, Hotel Management
Not the type of hotel I'm use to. Not so good. The hall way smelled like dogs. The elevator stopped working. And when it did work it smelled like dog. The hotel had roaches, the pool wasn't open. Sketchy people hanging around my vehicle at night. You had to tell them to clean the room even though they said they clean it once a week. They just didn't do it until I said something. Even though I was gone half the day they said they was going to clean it. I liked my room only.
Business response:
Dear Julia, Thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered, from cleanliness concerns to maintenance issues. Your feedback is important, and we will address these matters with our team to ensure improvements. We regret that your stay did not meet expectations and appreciate your patience. We are committed to providing a better experience and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Fair
Next Équipements vieillissants et dont la propreté n’est pas le point fort. Le petit déjeuner se résume à un thé ou un café Le personnel sympathique
Business response:
Dear Franck, Thank you for your feedback. We’re pleased to hear that you found our staff friendly, as guest service is our priority. We apologize if some of the equipment appeared aged and cleanliness did not meet expectations. We are actively working on maintenance and housekeeping improvements. Regarding breakfast, we currently offer a grab-and-go selection, and we appreciate your input as we explore ways to enhance it. Your experience matters, and we hope to welcome you back for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,077 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.