Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Yvette, Thank you for your positive feedback about our hotel's convenient location near the airport. At our hotel, we always strive to surpass our guests' expectations, and we apologize if our service did not meet your expectations. We will share your valuable feedback with our team to see how we can improve. Thank you again; we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Germano Nunes, Thank you for choosing us and sharing your feedback. We appreciate your recognition of our convenient airport proximity. While you had some challenges during your stay, your feedback is valuable for us to make improvements. We regret any inconvenience with the bed, shower, kitchen utensils, and internet speed. We continuously strive to enhance the guest experience, and we hope to have the opportunity to host you again in the future, ensuring a more enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Pauline, Thank you for choosing us for your accommodation needs. We appreciate your feedback regarding our hotel's convenient location near the airport. Late arrivals can be made much more comfortable with proximity. We apologize for any inconvenience caused by the noise and appreciate you bringing it to our attention. We'll strive to ensure the maintenance of our facilities and their safety features. Your feedback helps us continually improve to offer you a more comfortable experience during your stay. Sincerely, Hotel... read more

Business response:

Dear Becker, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We are glad you liked our location close to the airport and spacious rooms. We would like an opportunity to show you the hospitality for which we are known, and we ... read more

Business response:

Dear CASTILLO DE LEON, Thank you for taking the time to review our hotel. We're pleased to know that our location and the cleanliness and comfort of the room suited your short stay. We appreciate your feedback about the staff availability and the WiFi, and we'll work on improving these aspects to enhance the overall guest experience. We hope to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Dear Nadege, Thank you for sharing your concerns about your recent stay with us. Please accept our sincere apologies for failing to meet your expectations during this visit. We genuinely regret the difficulties you experienced. Your feedback regarding the grab-and-go breakfast, room allocation, and pool access is invaluable, and we appreciate your patience. We'll review and address these issues to improve our services and provide a better experience for our guests moving forward. We are wholly committed to redeeming your con... read more

Business response:

Dear Diana, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Considering our location, please re... read more

Business response:

Dear Jose, Thank you for choosing us. We are sorry for the inconvenience caused and appreciate you bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Please reach out to our hotel for further assistance. Sincerely, Hotel Management