Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Nadine, We apologize for the inconvenience you experienced with the kitchen amenities and breakfast offerings. Your comments regarding the kitchen equipment and breakfast have been noted and will be taken into consideration as we work to improve our guest experience. We strive to provide our guests with a comfortable stay, and we regret that we didn’t meet your expectations. We hope you’ll give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Detlef, Thank you for choosing our hotel during your recent visit to the area. We apologize for not being able to accommodate your request for a specific room. While we strive to meet our guests’ preferences, there are times when certain rooms may be occupied or unavailable. We also regret that your room did not have the amenities you were hoping for. As a limited-service property, we focus on providing essential comforts; however, we are always looking for ways to enhance our offerings and better meet our guests’ needs... read more

Business response:

Dear Marisín, We truly regret that your stay did not meet expectations. We apologize for the discomfort you experienced with the room's condition and the air quality. These are not the standards we strive to uphold, and we appreciate you bringing this to our attention. We value your feedback and will share these concerns to ensure improvements moving forward. We hope to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carmen, We apologize for the discomfort you experienced with the sofa bed during your stay. Your comfort is important to us, and we will look into potential improvements. Regarding the $100 deposit, this is a standard policy to ensure the upkeep of our rooms. We understand that this can be an inconvenience, and we appreciate your understanding. We hope to provide you with a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Jason, Thank you for taking the time to share your thoughts. We’re glad to know the location met your expectations. However, we regret the issues that impacted your stay and sincerely apologize for the inconvenience. Your comments have been shared with our team so we can take steps toward improving these specific areas. We appreciate your perspective and hope to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Rosi, Thank you for choosing to stay with us during your visit to Miami. We’re pleased to note the positive aspects of your stay. However, we sincerely apologize for the maintenance issues you encountered and for the breakfast not meeting expectations. Your feedback is valuable and has been shared with our team to ensure improvements. We hope to have the opportunity to offer you a more seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Jerry, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. While the proximity of our property to the airport provides a certain level of convenience, we understand that the overall value and arrangement may not have aligned with your anticipations. To maintain a high standard of cleanliness for all our guests, we store dishware at the front desk, which is available for delivery upon request. We greatly value your insights regarding furnishings and amenities, and w... read more