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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The foul odor in the room. Dirty bathroom. Key card not activated. Stolen property. No extra pillows til the next day after request. The check in process. "Snacks" not breakfast.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are deeply sorry for the challenges you encountered during your stay, including concerns with room condition and the arrival experience. This is certainly not the level of service we aim to provide. Your feedback has been shared with our management team for improvement. We truly regret the inconvenience caused and appreciate you taking the time to bring these matters to our attention. We hope to have the chance to welcome you back so we can provide you with the fl... read more
Bad
Achei que o hotel seria um bom custo benefício, mas no final das contas não compensou. Não tem limpeza no quarto, não tem funcionário na recepção. Café da manhã não é o prometido como diz no anúncio. Poucos funcionários falam em inglês. A piscina sempre interditada. Um ponto a ressaltar, é que a cozinha não tem utensílios básicos. Não possui água para os hóspedes. Não gostei de nada!!! Precisa melhorar muito.
Business response:
Dear joziel, We sincerely apologize that your recent stay did not meet your expectations. We understand how important cleanliness, service, and amenities are to our guests, and we regret that we fell short in these areas. Your feedback regarding the room maintenance, breakfast, and staff availability has been shared with the team to ensure immediate improvements. We are actively working to enhance our guest experience, including improving communication, maintaining facilities, and enhancing overall service quality. We truly ... read more
Bad
Very Poor Was awful, thank God I’m back home Definitely not worth it. The odor is terrible and the place is outdated — very unpleasant
Business response:
Dear Jullie, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, as providing a comfortable and welcoming environment is a priority. Your observations regarding the condition and atmosphere have been shared with our team for attention, as they are important in guiding improvements. We value your input and understand how such concerns can affect a stay. It is our hope that you might consider giving us another opportunity in the future so we can provide a visit that bet... read more
I won’t be back The hallway were dirty, the carpeting is stained and filthy. Hadn’t been vacuumed in awhile My bed was clean, staff was friendly
Fair
If you can’t say anything good …say nothing No airport transportation and 2 taxi no showed Big room
Business response:
Dear Edwin, We are sorry to learn that getting to and from the property wasn’t as smooth as you anticipated. Your feedback is essential, and we’ll be looking into ways to better support our guests with reliable travel options in the future. On a positive note, we are pleased you found our accommodations comfortable. We hope to have the chance to provide you with a more seamless experience next time. Sincerely, Hotel Management
Bad Basicamente não tem café da manhã e só café preto , eles não tem o quarto que vc reserva então chegando lá você tem que pagar a mais por outro quarto !
Business response:
Dear Martins, Thank you for taking the time to share your experience. We are sincerely sorry that your stay did not meet your expectations and that the accommodations and morning offerings were not as anticipated. We understand how frustrating this must have been and apologize for any inconvenience caused. Your feedback is important and will be shared with our team to help ensure smoother arrangements for future guests. We truly value your comments and hope you might consider giving us another opportunity to provide a more c... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,077 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.