This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointment The breakfast was horrible and was significantly lacking. The late night and morning crew who assisted us tried but were more interested in their own conversations and tasks than assisting us. Very little understandable English was spoken and hard to understand the extra charges they were being added as a temporary hold until checkout. It took a while before anyone would let us in the hotel as we arrived very late due to a delayed flight. Shuttle from the airport would have been nice but was only offered minim... read more
Business response:
Dear Kimberly, Thank you for letting us know about your stay with us during your recent cruise vacation. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to enhance our guest experience. While... read more
Hotel el engaño No tenía desayuno después que me vendieron la estadía con desayuno, lo que daban era merienda y café sin leche. Ah, y no limpian ni sacan la basura. La ubicación
Business response:
Dear Amneris, Thank you for being our guest and for taking the time to give us your feedback. We apologize for failing to inform you about our housekeeping services during check-in and an unsatisfactory breakfast option. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Your feedback has been communicated to our relevant departments for further review and improvement, and we welcome the opportun... read more
Appalling. I would avoid Staff member on arrival was unfriendly. After 1hr waiting for the shuttle bus and getting a taxi, we are informed they’re not currently running the shuttle bus, pool also temporarily out of service, the two reasons I booked this hotel. Nothing fresh for breakfast. If you arrive after 6:30am don’t expect yogurts. The room smells shockingly musty every-time you walk. Key cars stops working randomly so have to return to reception. No one is ever at reception and they have no bell so you have to be confi... read more
Business response:
Dear Louise, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity... read more
Very bad experience They only have grab and go breakfast. Nothing fresh. They have shuttle service which has no airport permissions. Some of the front desk staff doesn't know english. Driers don't work. Had to pay 3 times for half a load of clothes to dry. Swimming pool is not accessible. Phones doesn't work in the room. Have to go to front desk for every thing. On top of all these we lost our clothes that were in washer. Stove is not working in the room.
Business response:
Dear Renuka, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Decepcionante... O Café da Manhã é um filme terror, o pior que eu já tomei na vida... Lamentável. 1) Cobraram U$ 100,00 dólares de taxa no momento do Check-In e até agora não devolveram o meu dinheiro, mesmo já tendo se passado mais de 4 dias do fim da minha estadia no Hotel. 2) O Ar Condicionado não é bom. 3) As Janelas do quarto abrem de forma minúscula, dificultando uma ventilação mais natural. 4) A Piscina do Hotel estava inutilizável, uma lástima total. Da localização ser próxima do Aeroporto.
Business response:
Dear LUCIANO, We deeply regret that your recent experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience you encountered during your stay. We understand your concerns regarding the breakfast quality, air conditioning, window ventilation, and pool condition. Your feedback is invaluable, and we will address these issues promptly with our team to ensure improvements are made. Regarding the deposit refund, please note that the process usually takes a few weeks, depending on your bank... read more
Muy regular, en el hotel en cuanto a mi reserva. pague por un servicio de comodidad y no fue asi. Que no me cumplieron con mi reserva de la habitación, mis hijos durmieron muy incomodos y pagando por un servicio mas confortable tuve una mala experiencia con mi reserva, por que reserve desde el 30 de Junio de 2023 una habitación con dos (2) camas dobles y después realice una adición de un sofá, y cuando llegue la habitación solo tenia una cama doble, esto me genero mucha molestia, y adicional una de las funcionarias me que ib... read more
Business response:
Dear Carlos, We sincerely apologize for the inconvenience and disappointment you experienced with your reservation. It is disheartening to hear that we fell short of meeting your expectations regarding the room type and comfort service you paid for. We understand the frustration this caused, especially for your children's comfort. Please know that your feedback is taken seriously, and we will address the issues with our reservation system to prevent similar situations in the future. We value your patronage and sincerely apol... read more
Fair Le descriptif sur le site ne correspondait pas à la réalité Rien
Business response:
Dear Sinimar, We apologize for the discrepancy between the description provided and your experience during your stay. Your feedback is valuable, and we will review our online descriptions to ensure accuracy. It is disappointing that we fell short of your expectations, and we regret any inconvenience. We take your comments seriously and will work diligently to address any discrepancies. We appreciate your feedback and hope to provide you with a more accurate and enjoyable experience in the future. Sincerely, Hotel Management
Sucks Front desk was not at their post. Had requested a late check in due to late flight, and couldn't enter hotel with wife and kids for 45 minutes after arriving because no one was answering the phone and the door were locked.
Business response:
Dear John, Thank you for sharing your experience. We're sincerely sorry about your frustrating experience upon arrival due to the absence of our front desk staff. This is unacceptable and does not align with our service standard. Your comfort and convenience are our top priorities, and we regret falling short in this instance. We will address this issue with our team to ensure they actively welcome and assist our guests. Your feedback is invaluable to us, and we sincerely apologize for the inconvenience caused. Thank you for... read more
Fair Ubicación
Business response:
Dear Cynthia, Thank you for taking the time to share your experience. We are thrilled you found our location convenient for your needs. Your satisfaction is our priority, and we are delighted to have provided you with a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,750 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.