Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Nicole, We apologize for the inconvenience you encountered during your short stay. It is disheartening to hear about the unpleasant smell in your room and the lack of amenities like water glasses. Your feedback is valuable, and we will address these issues promptly with our team to ensure a more comfortable experience for our guests in the future. We will review our breakfast offerings to enhance the variety and quality. We hope you will consider giving us another chance to provide a more enjoyable stay if your travels ... read more

Business response:

Dear Fabiola, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-to ... read more

Business response:

Dear Danilo, Thank you for choosing us. We appreciate your feedback regarding our proximity to the airport. However, we apologize if you did not receive the hospitality we strive to provide all our guests. We will address your concerns internally to ensure a more welcoming experience for future guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Laura, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outstan... read more

Business response:

Dear Bäumler, Thank you for choosing us, sharing your comments, and appreciating our location. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us... read more

Business response:

Dear leivimara, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management