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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt like I was in the twilight zone on chilligans island. The lobby area wasn’t very welcoming. In the continental breakfast area there were only 3 chairs. Continental breakfast was very limited in the variety of food. The phone in the room did not work. There was no bed sheet set for the sofa bed in the room. Received an advertisement for a restaurant that delivered but after ordering food it never arrived. The distance from the airport and the price .
Business response:
Dear Sandra, We are sorry to hear that several parts of your visit did not meet your expectations, and we truly appreciate you taking the time to outline your concerns. Your comments about the lobby environment and in-room amenities are taken seriously, and we understand how these aspects affected your comfort. We also notice your issue about breakfast. At the same time, we are glad the airport proximity and overall value were beneficial. Thank you for sharing this helpful feedback, and we hope to have the chance to provide ... read more
Fair
Not for me Breakfast was not what I expected it was just Danish's and coffee . The shower in my room clearly had not been cleaned as there was hair in the shower. The cushions on the sofa were ripped. Apparently the establishment is used for long-term living patrons and the loud noises coming from the rooms disturbed my sleep as well as the different aromas coming from those long-term residents that were cooking. The additional fee for early check-in was a bit excessive in my opinion when the rooms were clearly available The... read more
Business response:
Dear Guest, Thank you for sharing your thoughts about your stay. We sincerely regret that certain aspects did not meet your expectations, as providing a pleasant and comfortable experience for every guest is very important to us. Your observations regarding accommodations, amenities, and overall atmosphere have been noted and will be carefully reviewed to help guide improvements. We truly value feedback that highlights opportunities for enhancing the guest experience. We hope to have the chance to welcome you again in the fu... read more
I will not stay at any extended stay America again. It was loud and noisy into the wee hours of the morning. Loud banging from above our room all night. The key pad didn’t work several times for the side and front door.No one at front desk to help. We had to call customer service while locked outside the facility at 1 am. Very disappointing. Absolutely nothing
Business response:
Dear Archiemore, Thank you for taking the time to share your experience. We are sorry to hear about the disturbances and challenges you encountered during your visit. Providing a comfortable and secure environment for every guest is very important to us. Your comments will be shared with the appropriate team to ensure proper attention is given to these concerns. We appreciate your feedback and hope you will consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
Disappointing
ESTADIA DE TERROR, Y NO POR HALLOWEEN!! No es verdad que está equipada. NO hay ni cafetera, ni tostadora y ninguna vajilla. Como se puede ver en la foto, hay un cartel en la habitación que uno debe solicitar cada cosa que necesita, bajar y buscarla uno mismo en la recepción (no la llevan a la habitación). Tuvimos dos horas para conseguir todo para hacernos un café. Pedimos dos vasos y nos dieron dos vasitos de plástico de cumpleaños. La limpieza un asco, como se puede ver en las fotos el moho al costado de la bañera. El desa... read more
Business response:
Dear Oscar, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding the In-Room amenities. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk. Nevertheless, we apologize for the inconvenience of having to approach the front desk for this matter. Additionally, your comments regarding the... read more
Disappointing
Fair
Not good The floors were nasty and the water in the shower was not very hot and no place to put your soap and dish no counter space. Only 1 chair. Nonething
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered, as well as the discomfort from the shower and limited amenities. Your feedback is invaluable, and we recognize the importance of a comfortable stay. We are actively working on enhancements to our cleaning protocols and facilities to ensure a better experience for our future guests. We hope you might consider staying with us again, allowing us the chance to provide you with the high st... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,077 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.