Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Ashly, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we... read more

Business response:

Dear robson, We appreciate you being our guest and providing feedback about your stay. We are happy you liked our convenient fridge and comfortable bed. However, we're genuinely sorry to rread about the unpleasant smell you encountered, as well as the absence of drinking glasses. We understand how these issues may have affected your overall experience, and we sincerely apologize for any inconvenience. We will address these concerns promptly to ensure our guests have a more pleasant and comfortable stay in the future. Your fe... read more

Business response:

Dear Natalia, We're genuinely sorry to learn about your sleepless night and the inconveniences you faced during your stay. We understand how frustrating noise disruptions can be, and we apologize for not being able to resolve the situation effectively during your visit. We're glad to know that the reception staff provided excellent service, and we appreciate your acknowledgment of their efforts. Rest assured that we will take your feedback into consideration and work on improving our services, including addressing noise-rela... read more

Business response:

Dear Eloy, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Considering our friendly staff, we hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Marco Antonio, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Benedikt, We're truly sorry to hear about your experience with the taxi service. Your safety and well-being are our utmost concern, and we deeply regret any inconvenience you face. We will take your feedback seriously and look into the matter to ensure it doesn't happen again. We appreciate your valuable input and hope you'll give us another opportunity to provide you with a more positive experience in the future. Your comfort and satisfaction are important to us. Sincerely, Hotel Management 

Business response:

Dear Garrido, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and... read more