Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Jennifer Davion, Thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We regret your room did not fit more of your specifications and needs on this particular visit. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you... read more

Business response:

Dear Gustavo, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our sofas. We will look into this; thank you for letting us know. We are glad that you liked our location close to the airport, so we hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear kurt, Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Moreover, we are sorry for your disappointment with our pool being closed and the issue with your deposit fee. P... read more

Business response:

Dear Julitza, Thank you for being our guest and sharing your feedback. While we know you like the location, we are sorry to hear your overall experience was disappointing. We aim to provide exceptional stay for every guest. So, we apologize for not being able to meet your expectations. We will address the issues with our team and ensure a better experience should you decide to choose us again. Your feedback is appreciated, and we hope you have more enjoyable stays in the future. Sincerely Hotel Management 

Business response:

Dear Randy, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. As you mentioned that you liked our location, we request you give us another opp... read more

Business response:

Dear Gabriela, Thank you for staying with us. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into t... read more

Business response:

Dear Yohandrys, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deser... read more

Business response:

Dear Shaquavia, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management