Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Glory, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Michele, thank you for choosing to stay with us. We're glad to know overall you had a pleasant time with us, but we're sorry for not meeting your expectations with your room.We hope this did not overshadow your otherwise experience, and we look forward to seeing you again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Ted, thank you for reviewing our hotel. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in the future. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are sorry for the issue you experienced at the front desk and disappointed with our breakfast offerings.We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Jim, thank you for taking the time to share about your stay atExtended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit. Sincerely, Hotel Management 

Business response:

Linsey, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room. However, we apologize for the poor service. Your feedback is shared with our team as it will be used to improve our performance going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing the Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast and regret the inconvenience caused by the noise. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! ​​​​​​​ Sincerely, Hotel Management