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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jennifer, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
A little noisy at 3:00 am could hear walking on the floor above.
Business response:
We are glad you stayed with us recently andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Ho... read more
We decided to stay somewhere a little quieter than Nashville city this was ideal with a short commute on the bus in and out. Friendly staff clean and comfortable rooms Make sure and ask for your tea coffee maker cups etc before arriving
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Needs better housekeeping and staff The woman at the front desk was rude wasnt going to let me use the rest room until I asked for her manager. No one cleaned our room the full 5 days we were there
Business response:
We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thank you for choosing us and we hope this does not prevent you from returning. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
TV kept blocking throughout entire stay, breakfast is health bars and packaged oatmeal or grits and elevators are scary with the grinding cables. Staff is great.
Business response:
Bob, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good place It was great and convenient
Business response:
Victor,we appreciate your gracious review about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Isha, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Good location and clean hotel. Staff was friendly and helpful.
Business response:
Carma, thank you for the glowing review of Extended Stay America. We're thrilled to know our wonderful location was convenient for you and that you were impressed with the service provided by our staff.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff at front desk not very friendly, also tried to get additional blankets and were given flimsy bedspreads.
Business response:
Teri, please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.