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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience I had an absolutely horrible experience with my trip at Extended Stay in Alameda. I wasn't expecting much considering my trip was booked for cheapness through business purposes, but I was expecting cleanliness and safety. As soon as I got to my floor I felt unsafe because someone was throwing a party with their door open. Then, when I got into my room, the door didn't even have a deadbolt, just the little latch you put over the door. The sheets on my bed were filthy and looked like they had just made the ... read more
Business response:
Dear Caitlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have security on the premises around the clock as we want our guests to feel safe and ... read more
Disappointed there were no plastic cups for even simple drinking. There was no shampoo. The room was bare, except for the bed and a desk. I would expect for an extended stay that at least there’s some sort of a chair to lounge in or something.
Business response:
Dear Eric, We're sorry to learn about the lack of amenities in your room during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure that all necessary items, including plastic cups and shampoo, are consistently provided in our rooms. Additionally, we appreciate your suggestion for additional furnishings, such as a chair for more comfort during an extended stay. Your comfort and satisfaction are important to us, and... read more
Rude and Dirty The staff was incredibly rude behind the front desk and the hotel and room was filthy. The man at the front was unnecessarily rude and offensive when I checked in. Then when I requested dishes to use the man at the front desk (the only person working at the time) gave me a very hard time. He finally reluctantly gives me a few cups and a pot with black flaking off (not the set of dishware usually provided at extended stay hotels) and they are dirty. I offer to wash them myself if he provided soap and a sponge t... read more
Business response:
Dear Anonymous, We extend our sincerest apologies for the experience you encountered during your stay. Your account of the service and cleanliness issues is deeply concerning and falls below our standards. We are actively investigating this matter to address the specific incidents you mentioned. Please know that we take your feedback seriously and are committed to making the necessary improvements. We appreciate your patience and understanding. We regret the inconvenience caused and assure you that your experience is not ref... read more
My room had a whole in the wall, the alarm clock made clicking noices all night long and my room was surrounded by noisy people Both were yelling on top of their lungs. If you want a good night sleep, do not stay here.
Business response:
Dear Imelda, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
No hot water
Business response:
Dear Daryle, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Inconvenience
Business response:
Dear Diana, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Sheets were dirty, had to ask to change them, curtains didn’t close all the way, had to use ironing board to fill the gap, struggled to close the window, embarrassing for all the money per night I paid.
Business response:
Dear Cesar, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommod... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.